Artificial intelligence telephone customer developing marketing management system and method

A marketing management system and artificial intelligence technology, applied in the field of artificial intelligence telephone customer extension marketing management system, can solve problems such as low work efficiency, low conversion rate, waste of manual telephone sales, etc.

Active Publication Date: 2020-04-10
重庆锐云科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] The main technical problem to be solved by the artificial intelligence telephone customer extension marketing management system and method provided by the present in

Method used

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  • Artificial intelligence telephone customer developing marketing management system and method
  • Artificial intelligence telephone customer developing marketing management system and method
  • Artificial intelligence telephone customer developing marketing management system and method

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Experimental program
Comparison scheme
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Embodiment 1

[0039] See figure 1 , figure 1 It is a structural schematic diagram of the artificial intelligence telephone customer extension marketing management system of this embodiment, and the system mainly includes a configuration module 11 , a processing module 12 , an intelligent voice interaction module 13 , a data statistics module 14 , an analysis module 15 and a sending module 16 .

[0040] Among them, the configuration module 11 is used to receive configuration data, including one-click import of phone numbers in the customer pool to be contacted and real estate information to be recommended, receiving custom dialing time and non-dialing time, as well as speech templates and communication languages.

[0041] This system has a wide range of applications. According to different real estates in different regions and different customer groups, the most suitable configuration strategy can be set correspondingly, including pre-configuring dialing time and non-dialing time, avoiding c...

Embodiment 2

[0067] On the basis of the first embodiment above, this embodiment provides a marketing management method for artificial intelligence telephone customer extension, please refer to figure 2 , the method mainly includes:

[0068] S201. Receive configuration data, including one-click import of phone numbers in the customer pool to be contacted and real estate information to be recommended, receive custom dialing time and non-dialing time, as well as speech templates and communication languages.

[0069] S202. According to the configuration data, control the user-defined dialing time to make a call to each customer to be contacted; and perform intelligent voice recognition communication with the customer to be contacted according to the communication language and speech template.

[0070] S203. Counting the call situation, including the contacted customer's phone number, dialing time, connection status, end time, and call voice information.

[0071] S204. Analyze the call situat...

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Abstract

The invention provides an artificial intelligence telephone customer developing marketing management system and method. The method comprises the following steps: receiving configuration data, controlling intelligent voice recognition communication with a to-be-contacted customer according to the configuration data, counting call conditions, analyzing the call conditions, acquiring call duration ofthe answered customer, and if the call duration is judged to reach a first preset duration threshold value, converting call voice information corresponding to the call duration into text information,and acquiring target keywords based on a keyword extraction algorithm; according to the extracted target keywords, determining whether the answered customer has a purchase intention or not; when it is determined that the answered customer has a purchase intention, putting the answered customer into a potential customer pool; and sending the telephone number, the call voice information and/or thetext information of the potential customer in the potential customer pool to a target salesman. The system and the method of the invention overcome the problems of low working efficiency and low conversion rate due to the fact that a large amount of time is wasted in the screening process of potential customers in the traditional mass customer developing process using manual telemarketing.

Description

technical field [0001] The present invention relates to the technical field of real estate marketing, in particular to an artificial intelligence telephone customer extension marketing management system and method. Background technique [0002] In the traditional real estate industry, manual telephone sales are used to contact customers to achieve a large number of customers by telephone; to help salespersons obtain potential customers who have the intention to buy a house. [0003] The method of manual telephone sales has the following disadvantages in the real estate service industry: [0004] 1) Low work efficiency: a lot of time is wasted in the process of screening potential customers, and the conversion rate is low; [0005] 2) Process monitoring is difficult: communication efficiency and working status are difficult to monitor; [0006] 3) Low statistical efficiency: traffic statistics / performance statistics are difficult to consider; [0007] 4) Difficult manual m...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06Q30/06
CPCG06F16/3329G06Q30/0631G06Q30/0623
Inventor 李琦宋卫东
Owner 重庆锐云科技有限公司
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