text customer service interaction method for power industry based on NLP

A technology of text and customer service, applied in the field of NLP-based text customer service interaction in the power industry, to achieve the effect of improving customer satisfaction, reducing labor costs, and improving efficiency

Pending Publication Date: 2020-05-01
CHINA SOUTHERN POWER GRID COMPANY
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Due to the complexity and complexity of the power grid industry, the application of intelligent customer service is still in the exploration and initial stage, and it is not yet mature.

Method used

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  • text customer service interaction method for power industry based on NLP
  • text customer service interaction method for power industry based on NLP
  • text customer service interaction method for power industry based on NLP

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Embodiment Construction

[0018] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0019] see Figure 1 to Figure 5 As shown, the present invention provides a kind of customer service intelligent navigation voice data processing method based on artificial intelligence, and this method specifically comprises the following steps:

[0020] Step 1, speech preprocessing, the speech feature vector is obtained by pre-emphasizing, windowing, discrete Fourier transform, filter filtering and other processing methods on the input speech signal.

[002...

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Abstract

The invention relates to the technical field of artificial intelligence customer service and intelligent voice analysis, and particularly discloses a text customer service interaction method for the power industry based on NLP, and the method specifically comprises the following steps: step 1, preprocessing voice data; step 2, performing voice recognition, and naturally generating a question-answering system; step 3, generating a semantic database; step 4, semantic matching; step 5, generating characters by a natural language processing method; step 6, outputting the characters .Intelligent voice text interaction is adopted, so that the communication efficiency and experience of customers can be improved, the labor cost is reduced, and high research value is achieved.

Description

technical field [0001] The invention relates to the technical field of voice recognition interaction, in particular to an NLP-based text customer service interaction method in the electric power industry. Background technique [0002] The electric power industry is one of the most important basic industries in the country, and has made great progress and development in recent years. With the growth of the user base, in the field of power grid customer service, the pressure of manual service is huge. With the improvement of artificial intelligence technology, intelligent customer service has become an important development direction in the field of customer service. It continues to improve in the fields of interactive experience, function awareness, and scene-based services, and can gradually strengthen and surpass traditional services. Due to the complexity and complexity of the power grid industry, the application of intelligent customer service is still in the exploratio...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/332G06F40/30G06F40/211G10L15/02G10L15/08G10L15/22
CPCG06F16/3329G06F16/3344G10L15/08G10L15/22G10L15/02G10L2015/225
Inventor 胡飞飞洪丹轲黄昱曾时博刘丽舒然范俊成梁寿愚王科张坤方文崇
Owner CHINA SOUTHERN POWER GRID COMPANY
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