Call center system

A call center and core service technology, applied in the field of communication, can solve the problems of slow processing efficiency of the call center system, and the operation resources of a single server cannot bear the needs of the call center system, so as to avoid preemption and ensure the effect of processing efficiency

Active Publication Date: 2020-05-12
MASHANG CONSUMER FINANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Usually, the FreeSwitch platform and its related application components run on the same server. However, as the business data of the call center system increases day by day, the operating resources of a single server cannot bear the needs of the entire call center system, which leads to the processing efficiency of the call center system. slow

Method used

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Embodiment Construction

[0022] The solutions of the embodiments of the present application will be described in detail below in conjunction with the accompanying drawings.

[0023] In the following description, for purposes of illustration rather than limitation, specific details, such as specific system architectures, interfaces, and techniques, are set forth in order to provide a thorough understanding of the present application.

[0024] The terms "system" and "network" are often used interchangeably herein. The term "and / or" in this article is just an association relationship describing associated objects, which means that there can be three relationships, for example, A and / or B can mean: A exists alone, A and B exist simultaneously, and there exists alone B these three situations. In addition, the character " / " in this article generally indicates that the contextual objects are an "or" relationship. In addition, "many" herein means two or more than two.

[0025] The server described herein m...

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PUM

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Abstract

The invention discloses a call center system. The call center system comprises a FreeSwitch platform used for carrying out soft switching of a telephone; a call management assembly used for schedulingthe FreeSwitch platform to realize calling; a core service assembly used for state management of telephone operators and / or clients and distributing telephone traffic; and a telephone recording assembly used for storing a telephone recording file in the call center system, wherein at least part of assemblies in the call center system run on different servers respectively. According to the scheme,the operation resources of the components can be flexibly expanded, and the processing efficiency of the call center system is ensured.

Description

technical field [0001] This application relates to the communication field, in particular to a call center system. Background technique [0002] Most of today's call center systems use high-value professional equipment and systems such as Program-controlled Exchange (Private Branch Exchange, PBX) and Computer Telephony Integration (CTI) servers. These equipment and systems can integrate the telephone communication field with the computer field Blends well together. However, there is a problem that the cost is extremely high and the capacity cannot be linearly expanded with business growth. [0003] In recent years, some call centers have begun to use FreeSwitch as a softswitch platform to replace expensive PBX hardware, and realize various functions of the call center system through the FreeSwitch platform and related application components. Usually, the FreeSwitch platform and its related application components run on the same server. However, as the business data of the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/523
CPCH04M3/523H04M3/5232
Inventor 杨砚李超
Owner MASHANG CONSUMER FINANCE CO LTD
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