A method, system and storage medium for switching recording and splitting control
A split control and receiving party technology, applied in the transmission system, subscriber special service, electrical components, etc., can solve the problems of leaking, leaking of the call content between the transferring party and the transferred party, etc., and achieve the effect of avoiding leaking
Active Publication Date: 2021-04-20
GENEW TECH
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Problems solved by technology
[0003] Recording is performed according to various communication services of the softswitch. In the transfer voice service, the voices of multiple people will be mixed in one recording record. After the transfer service is completed, the call recordings of the transferring party and the transferred party are still recorded in the In the previous recording files, the recording was used as an assessment method for the operator's service quality assessment. The above recording method will cause the operator's voice and the call between the transferring party and the transferred party to be on the same recording. It will lead to the leakage of the call content between the transferring party and the transferred party. If the transferring party and the transferred party are important persons in the call, or the topic of the conversation is a confidential topic, it will directly lead to a leak
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[0037] In order to make the objectives, technical solutions and advantages of the present invention clearer and clearer, the present invention will be further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are only used to explain the present invention, but not to limit the present invention.
[0038] like figure 1 As shown, first introduce the process of the transfer service and recording process: User A (transferring party) calls into the attendant console and asks for user B (transferee party), and operator O answers the call. At this time, an A-O call is formed, and the communication gateway Start to deliver the A-O call recording stream; according to user A's request, operator O initiates the transfer service of user B. At this time, user A waits, and operator O transfers the call to user B, forming an O-B call with user B, and the communication gateway continues to...
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The invention discloses a transfer recording segmentation control method, system and storage medium. The method includes: when the operator connects with the transfer party and forms the first call, the integrated communication gateway sends the recording stream to the recording server, and the recording server Open the thread according to the recording stream to execute the recording stream, and increase the amount of stop signals for monitoring and writing the recording stream; The recording stream of the call content between the operator and the transferred party. When the transfer between the transferring party and the transferred party is completed, the operator exits to form a third conversation; Describe the exit signaling of the integrated communication gateway, set the stop information number monitored by the thread that writes the recording stream, and the semaphore receiving setting will automatically execute and generate the recording file, and at the same time open a new thread to receive the subsequent recording stream to avoid important Disclosure of call content.
Description
technical field [0001] The present invention relates to the technical field of recording services, and in particular, to a method, system and storage medium for switching recording division control. Background technique [0002] In the existing recording system, the recording is performed by receiving the control signaling and the voice stream from the converged communication gateway, and the start and end of the recording are controlled by the softswitch. [0003] The recording is performed according to various communication services of the softswitch. In the transfer voice service, the voices of many people will be mixed in one recording record. After the transfer service is completed, the call recordings of the transfer party and the transferred party are still recorded in the In the previous recording files, for the service quality assessment of the operator, recording is used as an assessment method. The above recording method will cause the operator's voice and the cal...
Claims
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IPC IPC(8): H04L29/06H04M3/42H04M3/53
CPCH04L65/1096H04M3/42221H04M3/53H04M3/54H04M2203/306
Inventor 林锐炜吴闽华姜坤卫宣安
Owner GENEW TECH