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Telephone recording quality inspection method and device, equipment and medium

A telephone and quality inspection technology, applied in the computer field, can solve problems such as low efficiency and achieve the effect of improving detection efficiency

Active Publication Date: 2020-06-09
北京钱袋宝支付技术有限公司 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] Based on the above situation, it is necessary to listen to a large number of call recordings through manual detection of service quality, which is inefficient

Method used

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  • Telephone recording quality inspection method and device, equipment and medium
  • Telephone recording quality inspection method and device, equipment and medium
  • Telephone recording quality inspection method and device, equipment and medium

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Embodiment Construction

[0032] In order to make the purpose, technical solution and advantages of the present application clearer, the implementation manners of the present application will be further described in detail below in conjunction with the accompanying drawings.

[0033] figure 1 A structural block diagram of a telephone customer service system provided by an exemplary embodiment of the present application is shown. The telephone customer service system 100 includes: a first artificial agent 120 , a second artificial agent 160 , a server 140 , a quality inspection terminal 180 , a first access line 130 , a second access line 150 and a local area network 170 .

[0034] The first artificial seat 120 and the second artificial seat 170 are connected through the local area network 170. The first artificial seat 120 corresponds to the first telephone customer service, and the second artificial seat corresponds to the second telephone customer service. The artificial seat generally refers to one ...

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Abstract

The invention discloses a telephone recording quality inspection method and device, equipment and a medium, which belong to the field of computers. The method comprises the steps of acquiring a telephone record to be subjected to quality inspection; inputting the telephone recording into a recording quality inspection model, and identifying an abnormal time period and abnormal information corresponding to an abnormal recording segment; displaying the abnormal time period and the abnormal information on a visual quality inspection interface; and in response to a playback instruction on the visual quality inspection interface, playing back the abnormal recording segment. Therefore, quality inspection personnel can quickly position the abnormal recording segment; the quality inspection personnel can conveniently detect the quality of the telephone recording according to the time period when the abnormal recording segment occurs; and the detection efficiency of the quality inspection personnel is improved.

Description

technical field [0001] The embodiments of the present application relate to the computer field, and in particular to a method, device, equipment and medium for quality inspection of telephone recordings. Background technique [0002] Telephone customer service refers to a service method that communicates with customers by telephone. Telephone customer service conducts one-on-one conversations with customers to answer customers' questions. Telephone customer service can also handle business according to the information provided by customers. For example, telephone customer service can According to the mobile phone number provided by the customer, check the remaining call charges of the number. [0003] Telephone customer service quality inspection refers to the quality inspection personnel testing the service quality of telephone customer service when communicating with customers by telephone. In the related technology, when the telephone customer service communicates with t...

Claims

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Application Information

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IPC IPC(8): H04M3/08H04M3/22H04M3/51
CPCH04M3/2227H04M3/2218H04M3/5175H04M3/08
Inventor 王照许培东李燕吴珊羽李祥军毛俊丰易经纬张琦
Owner 北京钱袋宝支付技术有限公司
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