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Home service process management system model construction method

A process management and system technology, applied in the construction of the home service process management system model, and the quality supervision field of the home medical care service process, can solve problems such as the lack of perfect system and mechanism, achieve performance and quality evaluation, improve quality and service quality effect

Pending Publication Date: 2020-09-11
上海奥珩企业管理有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, some provinces and cities in my country are already carrying out the pilot work of smart elderly care, but in general, my country has not yet perfected the system and mechanism for establishing the "Internet + home-based elderly care" model

Method used

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  • Home service process management system model construction method
  • Home service process management system model construction method
  • Home service process management system model construction method

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Experimental program
Comparison scheme
Effect test

Embodiment 1

[0036] This embodiment proposes a method for constructing a model of a home service process management system, such as figure 1 As shown, the method of the present embodiment includes the following steps:

[0037] S1, analyze and screen the influencing factors of the home service process management system to build a home service process management quality survey questionnaire model based on multiple related factors.

[0038] In this embodiment, S1 is based on the five dimensions of tangibility, reliability, responsiveness, assurance, and empathy proposed by the SERVQUAL model and the corresponding indicators in each dimension, combined with the previous home service process management supervisor, home service process The management payer and the interviews with service personnel in the home service process management organization determined the quality survey questionnaire model of home service process management including 20 factors.

[0039] S2. Obtain data samples of home ...

Embodiment 2

[0086] This embodiment adopts the home service process management system model constructed by the home service process management system model construction method proposed in the above embodiments, and combines smart devices to propose an intelligent supervision method for the home medical care service process, forming a whole combined with smart devices The supervision system for the process management of home medical care services can overcome the existing supervision defects.

[0087] The supervision method of the present embodiment includes the following steps:

[0088] Step 1, using the home service process management system model constructed by the above home service process management system model construction method to determine the identification path of the current service scene.

[0089] In this embodiment, the above-mentioned home service process management system model is used to determine the input of smart devices from multiple dimensions (including service proc...

Embodiment 3

[0095] This embodiment uses the intelligent supervision method proposed in the above-mentioned embodiments to supervise the door-to-door service scene of hand and foot cleaning, and the specific process is as follows:

[0096] 1. Nursing staff (recruited based on the basic quality required by the ability and quality, trained and qualified according to the professional quality required by the ability and quality, and willing to use smart elderly care products independently) provide door-to-door cleaning services for hands and feet;

[0097] 2. Service start: The nurse introduces himself "Hello, I am... (standard service process terms, key words are entered into the corpus in advance, voice recognition matches at the beginning of the service, and the machine is woken up)";

[0098] 3. During the service process: "help you soak your feet and wipe your hands" (determined keywords with the highest frequency of hand and foot cleaning, enter these two keywords into the corpus in advan...

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Abstract

The invention discloses a home service process management system model construction method. The method comprises the steps: S1, analyzing and screening influence factors of a home service process management system so as to construct a home service process management quality investigation questionnaire model based on multiple related factors; S2, obtaining a data sample of home service process management through the research questionnaire model, and verifying the data sample; S3, performing factor analysis and correction on the data sample which is verified to be qualified, and determining a common factor and a corresponding related factor; and S4, constructing a home service process management system initial model based on the public factors and the corresponding related factors, and verifying the home service process management system initial model to obtain a home service process management system model. The home service process management system capable of being popularized and copied is constructed in order to overcome the defects existing in existing home care for the aged and solve the technical problem that a complete home service process management system mechanism is not formed due to application of the Internet.

Description

technical field [0001] The invention relates to the technical field of smart elderly care services, in particular to a method for constructing a model of a home service process management system and its application to the quality supervision of the home medical care service process. Background technique [0002] In 2016, there were more than 150 million people over the age of 65 in my country, accounting for 10.8% of the national population. From 2001 to 2020 is my country's rapid aging stage. China will increase an average of 5.96 million elderly people per year, with an average annual growth rate of 3.28%, which is much higher than the average annual growth rate of the total population of 0.66%. The proportion of people over the age of 10 increased from 7% to 14%. OECD (OECD) predicts that my country's total population will reach a peak of 1.453 billion around 2030, and the number of elderly people over the age of 65 will reach 240 million, accounting for 16.20% of the tot...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q50/26G06Q10/06
CPCG06Q50/26G06Q10/06393G06Q10/06395G06Q10/0631
Inventor 刘燚璇
Owner 上海奥珩企业管理有限公司
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