Intelligent question-answering method, device, equipment and storage medium

Abstract

The invention relates to the field of artificial intelligence, and discloses an intelligent question-answering method, a device, equipment and a storage medium. The method comprises the steps of acquiring and labeling question corpora through a semantic role labeling model, and obtaining labeled phrases and corresponding role types; according to the role type, determining a phrase category librarycorresponding to the annotated phrases, wherein the phrase category library comprises sub-categories, and the sub-categories comprise template phrases; calculating the similarity between the annotated phrases and template phrases in a corresponding phrase category library, and determining sub-categories of the annotated phrases; querying a corresponding standard question from a standard questionlibrary according to the role type and the subclass of the annotated phrase; and constructing a corresponding standard answer according to the standard question and outputting the standard answer. According to the method, the statement closest to the semantic meaning of the user question can be quickly and accurately found from the standard question and answer, the response quality and speed are ensured, and the user experience is improved. In addition, the invention also relates to a blockchain technology, and the question corpus of the user can be stored in the blockchain.

Description

technical field [0001] The present invention relates to the field of artificial intelligence, in particular to an intelligent question answering method, device, equipment and storage medium. Background technique [0002] With the overall stable growth of the national economy and the rapid development of IT information and online services, the competition within the "Internet +" industry is becoming increasingly fierce, which brings higher challenges to the Internet industry. Enterprises improve user satisfaction and provide user-friendly experience , it is necessary to provide online customer service to guide user operations, ensure customer service quality and customer response speed, so how to use the system to provide users with answers quickly and accurately has become an urgent need for enterprises. [0003] A question answering system (Frequently Asked Question, FAQ) is a question and answer retrieval system that finds the matching question sentence in the existing "qu...

AI Technical Summary

Problems solved by technology

[0005] The main purpose of the present invention is to solve the technical problem that the efficiency and accuracy of FAQ question-answer system question-answer matching are low due to artificial semantic annotation in the existing semantic analysis scheme

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