Call information processing method and device thereof, computer equipment and storage medium
An information processing method and technology of call content, applied in the fields of devices, computer equipment and storage media, and call information processing methods, capable of solving problems such as inability to sort out call content
Active Publication Date: 2020-11-24
浙江企蜂信息技术有限公司
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Problems solved by technology
[0004] In view of the related technologies mentioned above, the inventor believes that there is a defect that at present, only the storage of telephone numbers and recording information can be realized mechanically, and it is impossible to assist the operator in sorting out the content of the call
Method used
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Embodiment Construction
[0096] The embodiment of the present application discloses a call information processing method, refer to figure 1 , including the following steps:
[0097] Database building step 1: call the customer phone number and customer service number to generate the customer database.
[0098] Step 1 of building the database is specifically performed as follows:
[0099] Call the customer's phone number, traverse all customer databases for conditional judgment, the judgment condition is whether the customer's phone number appears in any customer database,
[0100] If the judgment result is yes, call the customer database;
[0101] If the judgment result is negative, generate a customer database, write the customer phone number into the customer database, and write the database information into the customer database in response to the database information input from the outside, wherein the database information includes at least the customer name.
[0102] Among them, the customer da...
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The invention relates to a call information processing method and a device thereof, computer equipment and a storage medium. The call information processing method comprises the following steps: a library building step for calling a client telephone number and a customer service number to generate a client database; a starting step for establishing a call with a client; a preset step used for responding to keyword information input from the outside and storing the keyword information into all client databases; an input step for recording the call content and storing the call content in a corresponding client database; a splitting step for identifying the call content and splitting the call content into a plurality of key paragraphs corresponding to the keyword information according to thekeyword information; and a screening step used for responding to search information input from the outside, traversing the client database corresponding to the search information, and calling keywordinformation which does not correspond to the key paragraph to generate an unmentioned information group. The method has the effects of assisting the user in identifying and screening the call contentand facilitating the user to timely and efficiently search the call content and the key information which is not involved in the call.
Description
technical field [0001] The present application relates to the field of communication management, in particular to a call information processing method, device, computer equipment and storage medium. Background technique [0002] VOIP telephone / VOIP network telephone is a telephone call terminal, commonly known as a telephone, which is a new service that uses Internet technology or network for voice communication. From the perspective of network organization, there are two popular methods: one is voice communication using the Internet network, which we call Internet telephony; Some people call it economy phone or cheap phone. Compared with the two, the former has the advantages of low investment and low price, but there are important defects such as no service level and the quality of the whole call cannot be guaranteed. This method is mostly adopted by computer companies and data network service companies. Compared with the former, the latter has a larger investment and h...
Claims
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IPC IPC(8): H04M7/00G06F16/2458
CPCG06F16/2462H04M7/006
Inventor 蔡黎宏陈进东
Owner 浙江企蜂信息技术有限公司