Scene flow structure and applied intelligent customer service system
A process structure, intelligent customer service technology, applied in the field of intelligent customer service system, can solve problems such as insufficient refinement, affect efficiency, poor accuracy of automatic outbound calls, etc., and achieve the effect of precise conversation.
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[0044] The intelligent customer service system is an industry-oriented application developed on the basis of large-scale knowledge processing. It establishes a fast and effective technical means based on natural language for the communication between enterprises and massive users.
[0045] Due to the large amount of repetitive work in customer service work, the efficiency of traditional manual customer service is low, and it is difficult to meet the needs of massive customer service services in the current online marketing and telemarketing.
[0046] Taking smart outbound calls as an example, industries that need outbound calls, such as the aforementioned securities finance, education and training, will have business needs for telemarketing and return visits, and banks, for example, will also have demand for collection due to loan business. In the past, these outbound calls were all done by customer service. During the initial screening of the telemarketing business, the custom...
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