A method, system, device and storage medium for a fixed-line phone bill

Abstract

The present invention provides a method, system, equipment and storage medium for a fixed-line report, wherein the fixed-line report method includes receiving the incoming call number fed back from a recording box when a call comes in; searching for a preset customer data package and a preset The set employee file package determines whether the caller number is a customer; if it is, the customer information will be displayed on the pop-up screen; if not, the employee information will be displayed on the call pop-up screen; the work order information entered by the operator after answering the call will be received and saved, and the order will be completed. Using the landline with the cloud through the recording box, multiple ordering systems can be deployed. In the case of sharing one cloud, it can meet the needs of enterprises that deploy each project separately. Enterprises can flexibly deploy and manage project cloud agents according to actual project requirements. , to reduce the error caused by intermediate transmission. And when a customer makes an incoming call, the pop-up screen is used to display the customer information, so that the customer can be understood in advance and communicate with appropriate words, which can effectively improve the service efficiency and quality.

Description

【Technical field】 [0001] The present invention relates to the technical field of cloud agents, and in particular, to a method, system, device and storage medium for a fixed telephone bill. 【Background technique】 [0002] At present, most of the cloud agents on the market are based on a center-based model. It is necessary to centrally build a call center at the headquarters, and the call center can complete all agent services. Equipment, machines, and operators are also deployed and configured by the headquarters. From the perspective of traffic flow, this method is conducive to centralized management and control of operators and centralized configuration of traffic equipment. [0003] However, in the actual scenario, many real estates and properties have their own operators corresponding to each project. At this time, the cloud agent is adopted and the center establishment mode is adopted. The customer's phone will first dial to the headquarters, and then the personnel from ...

AI Technical Summary

Problems solved by technology

[0006] The purpose of the present invention is to provide a method, system, equipment and storage medium for fixed-line billing, which are used to solve the problems that the existing center establishment model has high cost and is not suitable for enterprises such as properties whose projects are distributed separately

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