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IT operation and maintenance emergency cooperation system and method

A collaborative system and application system technology, applied in the computer field, can solve problems such as inability to quickly find emergency personnel, low efficiency of emergency organization, and low efficiency of collaborative work among various departments

Pending Publication Date: 2021-03-09
CHINA CONSTRUCTION BANK
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  • Summary
  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When the system fails, firstly, the system administrator and project team address book information involved in the alarm system will be manually inquired, and the call will be made by manually entering the number. After the emergency personnel join the meeting, the front-line operation and maintenance personnel will verbally describe the emergency information and progress; When there are new emergency personnel added during the process, the front-line operation and maintenance personnel must frequently repeat the emergency summary information and emergency progress, which takes up a lot of time on response and information synchronization; In addition, it is also responsible for allocating emergency resources offline. The entire emergency process is communicated by phone without any records.
[0005] There are many problems in the existing model, such as the low efficiency of emergency organization, the inability to quickly find the correct emergency personnel to form a quick meeting, communication difficulties, emergency information can only be transmitted verbally, and the latest emergency information cannot be quickly understood, and the efficiency of various departments' collaborative work is low , the recovery system is slow, and emergency command auxiliary decision-making technical support is insufficient, etc.
[0006] Since IT operation and maintenance is a relatively targeted and professional work that requires targeted development, there is currently no associated device for this type of work scenario on the market

Method used

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  • IT operation and maintenance emergency cooperation system and method
  • IT operation and maintenance emergency cooperation system and method
  • IT operation and maintenance emergency cooperation system and method

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Embodiment Construction

[0039] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in the present application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present application.

[0040] It should be noted that the terms "first" and "second" in the description and claims of the present application and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the application described herein can be practiced in sequences other than those illustrated or des...

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Abstract

The invention relates to an IT operation and maintenance emergency collaboration system and method, and the system comprises an emergency collaboration conference creation module which is used for creating an online emergency collaboration conference according to a received emergency instruction, wherein the emergency instruction is generated according to fault information of the application system; the emergency instruction comprises an identifier of the application system; the emergency personnel terminal calling module is used for determining an emergency personnel list from the address book list according to the identifier of the application system and sending conference joining information to the terminal of each emergency personnel corresponding to the emergency personnel list; the conference announcement publishing module is used for generating a conference announcement according to the emergency information sent by the terminal of any emergency personnel in the emergency personnel list and publishing the conference announcement to the terminal of each emergency personnel; wherein the emergency information comprises emergency event names, fault problem description and troubleshooting progress. Thus, online emergency cooperative conferences can be automatically organized, emergency information can be efficiently transmitted, emergency efficiency is improved, and thereforethe fault problem of an application system can be rapidly solved.

Description

technical field [0001] This application relates to the field of computer technology, in particular to an IT operation and maintenance emergency collaboration system and method. Background technique [0002] With the continuous development of global Internet technology, in order to meet the needs of users, the number of IT application systems is increasing, and the complexity is also increasing. During the access process of a large number of users to IT application systems, IT application systems will inevitably fail. In an enterprise, once there is a failure or problem in the IT system, the first thing that comes to mind is to dispatch all departments to quickly restore the normal and stable operation of the system. [0003] In particular, in order to quickly restore the normal and stable operation of the system, minimize losses, and improve the efficiency of operation and maintenance services, units such as data centers need higher standards and stricter emergency coordinat...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06Q10/06G06Q10/10G10L15/26H04L12/58H04M3/56
CPCG06Q10/20G06Q10/06311G06Q10/103H04M3/566H04M3/568H04L51/04
Inventor 吴险峰张杨李孔仁李琪宋育芳郁亚男丁浩刚曾庆海刘强郑建孙咏李敏刘嘉伟
Owner CHINA CONSTRUCTION BANK
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