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Service robot problem matching method for multi-service scene

A service robot and business scenario technology, applied in the field of natural language processing, can solve the problems of high resource consumption and high maintenance cost, and achieve the effects of excellent user experience, improved accuracy and wide application range.

Active Publication Date: 2021-03-16
SHANGHAI FERLY DIGITAL TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the shortcomings of the existing technology, the purpose of the present invention is to provide a problem matching method for service robots facing multiple business scenarios, establish a unified problem matching system, and solve the problem of high resource consumption and high maintenance costs when multiple systems coexist. problem

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  • Service robot problem matching method for multi-service scene
  • Service robot problem matching method for multi-service scene

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Embodiment

[0049] The embodiment of the present invention proposes a multi-service scenario-oriented service robot problem matching method, such as figure 1 shown, including the following steps:

[0050] S110: The service robot obtains the user query, and inputs it together with the business scenario number into the question matching system;

[0051] S120: The question matching system finds the corresponding question database and index according to the business scenario number;

[0052] S130: Preliminarily screen the question bank corresponding to the above business scenarios with the help of a search engine, and obtain the most similar N questions;

[0053] S140: Use the reordering model shared by all business scenarios to reorder the N questions, and output the QID of the number one question to the service robot;

[0054] S150: The service robot finds out a suitable answer from the answer library according to the QID and returns it to the user.

[0055] In step S120 of this embodime...

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Abstract

The invention discloses a service robot problem matching method for multiple service scenes, which comprises the following steps: S110, a service robot acquires a user query and inputs the user queryand a service scene number into a problem matching system; S120, the problem matching system finds a corresponding problem library and index according to the service scene number; S130, a problem library corresponding to the business scene is preliminarily screened by means of a search engine to obtain N most similar problems; S140, the N questions are reordered by using a reordering model sharedby all service scenes, and the QID of the first question is output to the service robot; and S150, the service robot finds out an appropriate answer from an answer library according to the QID and returns the answer to the user. The preliminary screening and reordering two-step strategy provided by the invention has the advantages of high performance and high accuracy.

Description

technical field [0001] The invention belongs to the field of natural language processing and relates to a method for similarity calculation and problem matching. Background technique [0002] With the continuous development of artificial intelligence technologies such as speech recognition, machine vision, and semantic understanding, service robots have made great progress, and the degree of intelligence has improved significantly. In addition, people have gradually realized the convenience that service robots bring to life, and their demand is increasing day by day. Driven by both technology and demand, service robots have been applied in many fields and business scenarios such as party building, government affairs, finance, medical care, education, etc., realizing diversified and compound functions such as guided reception, automatic question and answer, and chat companionship. [0003] Usually, in order to achieve accurate question and answer, service robots will build a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/2455G06F40/35G06F40/284G06F16/332G06F16/33G06N3/04G06N3/08
CPCG06F16/24558G06F40/35G06F40/284G06F16/3344G06F16/3329G06N3/04G06N3/08
Inventor 聂桂芝陆明名
Owner SHANGHAI FERLY DIGITAL TECH