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Integrated operation and maintenance method and system

A technology of operation and maintenance and problem data, which is applied in the field of system operation and maintenance

Pending Publication Date: 2021-03-19
AEROSPACE INFORMATION
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The present invention proposes an integrated operation and maintenance method and system to solve the problem of how to improve the efficiency and quality of operation and maintenance

Method used

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  • Integrated operation and maintenance method and system
  • Integrated operation and maintenance method and system

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Embodiment Construction

[0035] Exemplary embodiments of the present invention will now be described with reference to the drawings; however, the present invention may be embodied in many different forms and are not limited to the embodiments described herein, which are provided for the purpose of exhaustively and completely disclosing the present invention. invention and fully convey the scope of the invention to those skilled in the art. The terms used in the exemplary embodiments shown in the drawings do not limit the present invention. In the figures, the same units / elements are given the same reference numerals.

[0036] Unless otherwise specified, the terms (including scientific and technical terms) used herein have the commonly understood meanings to those skilled in the art. In addition, it can be understood that terms defined by commonly used dictionaries should be understood to have consistent meanings in the context of their related fields, and should not be understood as idealized or over...

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Abstract

The invention discloses an integrated operation and maintenance method and system. The method comprises the steps: extracting problem data in current consultation data according to a type label corresponding to the problem data, so as to obtain the problem data; carrying out keyword extraction on the question data, matching the extracted keywords with questions in each question record in a presetquestion library, and adding 1 to the consulting times when the matching is successful, so as to update the question records; carrying out statistical analysis on the problem occurrence time, determining the time distribution of the problem, and sending alarm information to operation and maintenance personnel when the time distribution of the problem is greater than or equal to a preset concentration degree threshold of the problem occurrence; and when the consultation frequency in a certain question record is greater than or equal to a preset consultation frequency threshold, determining target question data, determining demand information according to the target question data and the product category corresponding to the target question data, and sending the demand information to corresponding demand personnel.

Description

technical field [0001] The present invention relates to the technical field of system operation and maintenance, and more specifically, relates to an integrated operation and maintenance method and system. Background technique [0002] Product or project operation and maintenance, as an important stage in its life cycle, has an important impact on corporate image, product reliability and corporate service experience reputation. In the daily system operation and maintenance, the operation and maintenance personnel deal with the customer's on-site problems in real time. Customers raise questions through the WeChat group and QQ group, and the operation and maintenance personnel guide and solve them in the group. At the same time, the content of operation and maintenance work is relatively complicated, the workload of personnel is not easy to count, and the loss of knowledge is serious. Simply relying on manual records, on the one hand, increases the workload, and on the other h...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G06F16/332G06F16/335G06F16/35G06F40/216G06F40/30
CPCG06Q10/20G06F16/335G06F16/355G06F16/3329G06F40/216G06F40/30
Inventor 孙艳敏
Owner AEROSPACE INFORMATION
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