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Complaint data processing method and device

A data processing and data technology, applied in data processing applications, instruments, business, etc., can solve the problem of low efficiency of manual processing of complaint data, and achieve the effect of improving user experience and efficiency

Inactive Publication Date: 2021-05-07
POTEVIO INFORMATION TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a method and device for processing complaint data, which are used to solve the technical problem of low efficiency in manual processing of complaint data in the prior art

Method used

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  • Complaint data processing method and device
  • Complaint data processing method and device

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Embodiment Construction

[0044] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts fall within the protection scope of the present invention.

[0045] figure 1 A schematic diagram of the complaint data processing method provided by the embodiment of the present invention, such as figure 1 As shown, the embodiment of the present invention provides a complaint data processing method, and the execution subject is a complaint data processing device. The method includes:

[0046] Ste...

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Abstract

The embodiment of the invention provides a complaint data processing method and device. The method comprises the following steps: acquiring complaint data to be processed; and inputting the to-be-processed complaint data into a preset classification learning model, and outputting responsibility complaint data and non-responsibility complaint data. According to the complaint data processing method and device provided by the embodiment of the invention, the artificial intelligence algorithm is adopted to process massive complaint data, determine the responsibility complaint data and the non-responsibility complaint data and assist manual processing of user complaints, so that the user complaint processing efficiency is greatly improved, and the user experience is improved.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to a complaint data processing method and device. Background technique [0002] In the service industry, user experience is very important, and companies are trying their best to improve user experience. However, it is inevitable to encounter user complaints, and the efficiency of handling user complaints is also a reflection of service quality. [0003] In the prior art, user complaints are handled manually. The processing process is roughly divided into two stages: first, to determine the validity of complaint data; second, to divide responsibilities for valid complaints. [0004] However, in practical applications, there are a large number of malicious complaints, resulting in a huge amount of complaint data. Manual processing is used to screen out valid user complaints from the massive complaint data. The workload is huge and the efficiency is very low, which le...

Claims

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Application Information

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IPC IPC(8): G06K9/62G06Q30/00
CPCG06Q30/01G06F18/214G06F18/24
Inventor 张琪
Owner POTEVIO INFORMATION TECH