Telephone number state judgment method and system

Abstract

The invention provides a telephone number state judgment method. The method comprises the following steps: receiving audio data returned by an operator by a system; combing the audio data by taking a single complete call as a unit; carrying out voice endpoint detection on the combed audio data, and cutting and segmenting the combed audio data; translating the segmented audio data into text information; performing retrieval scoring on the translated text information in a keyword library; determining whether there is a keyword in the translated text information to obtain a weight score; when the keyword in the translated text information obtains the weight score, judging the state of the call number to which the audio belongs according to the keyword with the highest weight score in the single segment of audio; and returning, storing and displaying the state value of the call number. According to the method, the keyword library and the retrieval scoring module are arranged, and scoring is performed by retrieving whether the keywords in the keyword library are contained in the audio data, so that the state of the call number is judged according to the score, and the accuracy of judging the state of the customer number is greatly improved.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to a method and system for judging the state of a telephone number. Background technique [0002] In the application scenario of smart outbound calls, the status of the dialed customer number is very important information, so that corresponding response strategies can be implemented according to the status of the customer number, thereby improving the efficiency of outbound calls. [0003] The relevant methods for judging the status of the customer number are: manual marking judgment and status code detection judgment. [0004] Manual labeling and judgment: For small-scale call centers, manual outbound calls are generally completed, and the agents directly label and record according to customer feedback. This solution requires a lot of labor, the cost of operation will be greatly wasted, and the efficiency is not high enough. [0005] Status code detection and judgment: In th...

AI Technical Summary

Problems solved by technology

However, due to the increasingly rich business in the current telecommunications industry and the increasing complexity of networking, the expansion of network operator status codes cannot obtain a unified standard, and the accuracy of the judgment of customer number status has been greatly affected.

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