Integrated remote video monitoring system of vending machine

Abstract

The invention relates to the technical field of remote monitoring systems, in particular to an integrated remote video monitoring system of a vending machine, which comprises a vending machine, a monitoring camera and a micro-processing unit. A touch display screen is connected with a commodity selection module, a payment module, a query module, a video acquisition module and a video playing module. An order generation module, a storage module and a time management module are arranged in the vending machine. The time management module and the monitoring camera are both associated with the order generation module. The micro-processing unit is connected to a background management terminal through a communication module. According to the invention, when a user has objection to a purchased commodity, the order number information or the commodity purchasing time can be recorded through an input system for query, meanwhile, the customer service staff quickly retrieves the video data through the background management terminal to check the video data, the complete delivery process of the vending machine is checked, a basis is provided for after-sale customer service, user complaints are quickly solved, the operation capability is improved, and the user experience effect of the vending machine is improved.

Description

technical field [0001] The invention relates to a remote video monitoring system, in particular to an integrated remote video monitoring system for automatic vending machines, and belongs to the technical field of remote monitoring systems. Background technique [0002] A vending machine is a machine that can automatically pay according to the coins put in. A vending machine is a common equipment for commercial automation. It is not limited by time and place, can save manpower and facilitate transactions. It is a new commercial retail Form, also known as a 24-hour mini-supermarket, common vending machines are divided into four types: beverage vending machines, food vending machines, comprehensive vending machines, cosmetics vending machines, from the development of vending machines In terms of trends, its emergence is due to the transformation of a labor-intensive industrial structure into a technology-intensive society. Mass production, mass consumption, and changes in cons...

AI Technical Summary

Problems solved by technology

[0004] In the process of vending machine operation, there are still relatively few video surveillance installed at present. Even if it is installed, it is used alone and is not associated with the user's purchase process. Therefore, it is impossible to quickly retrieve video evidence and respond quickly during the user's after-sales process. Poor user experience and more complaints

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