Dialogue data processing method and device, computer equipment and storage medium
A data processing and computer program technology, applied in the field of dialogue data processing, can solve the problems of poor dialogue process coupling and insufficient context coherence, and achieve the effect of improving the degree of intelligence, improving dialogue efficiency, and avoiding errors
Pending Publication Date: 2021-08-20
PINGAN INT SMART CITY TECH CO LTD
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[0003] Embodiments of the present invention provide a dialogue data processing method, device, computer equipment, and storage medium to solve the problems of poor coupling of dialogue flow and insufficient context coherence
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[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.
[0029] The dialog data processing method provided by the embodiment of the present invention, the dialog data processing method can be applied as figure 1 shown in the application environment. Specifically, the dialog data processing method is applied in a dialog data processing system, and the dialog data processing system includes such as figure 1 The client and the server are shown, and the client and the server communicate through the network to f...
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The invention discloses a dialogue data processing method which comprises the steps of acquiring a dialogue editing request, and entering an editing interface based on the dialogue editing request, wherein the editing interface comprises to-be-selected editing nodes and a content editing area; acquiring a node selection instruction, and acquiring an original editing node from the to-be-selected editing nodes based on the node selection instruction; based on the content editing area, obtaining editing content corresponding to the original editing node, and filling the editing content into the corresponding original editing node to form a current editing node; obtaining a previous editing node adjacent to the current editing node, obtaining a node relation between the current editing node and the previous editing node based on editing content corresponding to the current editing node and editing content corresponding to the previous editing node, and forming a target dialogue tree based on the node relation. According to the invention, a front-back associated target dialogue tree can be formed; so the robot can understand the relation between the followed texts during the subsequent conversation, the conversation efficiency is improved, and the conversation process is promoted.
Description
technical field [0001] The invention relates to the field of dialogue data processing, in particular to a dialogue data processing method, device, computer equipment and storage medium. Background technique [0002] With the continuous development of technology, more and more merchants have begun to use robots to communicate with customers to improve work efficiency. However, the inventor found in the actual application process that the dialogue process used for the robot to communicate is poorly coupled and the context is not coherent enough, which may easily lead to the inability of the robot to continuously guide the customer or interruption of the dialogue with the customer, resulting in the customer using The effect is not good, and it is easy to lose customers. Contents of the invention [0003] Embodiments of the present invention provide a dialogue data processing method, device, computer equipment, and storage medium to solve the problems of poor coupling of dial...
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IPC IPC(8): G06F16/332G06F40/166
CPCG06F16/3329G06F40/166
Inventor 金一点
Owner PINGAN INT SMART CITY TECH CO LTD