Bank card loss report and unreport method and device
A bank card and bank card number technology, applied in the field of mobile internet, can solve problems such as affecting customer experience and inability to handle over the counter, and achieve the effect of facilitating customer operations and improving customer experience
Pending Publication Date: 2021-11-05
BANK OF CHINA
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- Abstract
- Description
- Claims
- Application Information
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Problems solved by technology
When customers urgently need to formally report the loss or release of bank cards, but within the business hours of non-bank outlets, they cannot go through the counter, which affects customer experience
Method used
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[0025] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, the embodiments of the present invention will be further described in detail below in conjunction with the accompanying drawings. Here, the exemplary embodiments and descriptions of the present invention are used to explain the present invention, but not to limit the present invention.
[0026] The technical terms involved in the embodiments of the present invention will be firstly explained below.
[0027] 1. Loss report: Cardholders who lose their debit cards due to various reasons can apply to the bank for loss report. Debit card loss reporting is divided into temporary loss reporting and formal loss reporting, of which formal loss reporting includes card loss reporting, PIN loss reporting, and card and PIN simultaneous reporting of loss.
[0028] 2. Removal of suspension: When customers want to reuse the bank card reported lost, they can go to th...
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The invention discloses a bank card loss report and unreport method and device, and relates to the technical field of mobile interconnection, and the method comprises the following steps: receiving a login holding message sent by a client terminal, and establishing connection with a bank system, the login holding message comprising login information of a client; determining a client ID according to the login information, inquring all bank cards under the name of the client according to the client ID, and sending card numbers of all bank cards to a client terminal; receiving a target bank card number which is selected by the client and is reported or unreported; performing identity authentication on the client, if identity authentication succeeds, sending an operation instruction to a bank system, wherein the operation instruction comprises an operation type and a target bank card number, and the operation type comprises loss report and loss unreport; and receiving an operation success notification sent by the bank system, and forwarding the operation success notification to the client terminal. According to the invention, it is convenient for the client to report the loss and unreport the loss anytime and anywhere without being limited by the business time of a bank outlet, and the user experience is improved.
Description
technical field [0001] The invention relates to the technical field of mobile internet, in particular to a method and device for reporting the loss and unlocking of a bank card. Background technique [0002] This section is intended to provide a background or context to embodiments of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] At present, customers who lose their bank cards can temporarily report the loss through telephone, online banking, or mobile banking. If a formal loss report is required, the customer must go to the counter of the bank branch with the customer's valid ID card to report the loss by himself or by entrusting someone else. After finding the bank card, the customer needs to bring a valid ID card to the counter of the bank branch to unlink it. When a customer urgently needs to formally report the loss or release of the bank card, but it is not in the business...
Claims
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IPC IPC(8): G06F16/903G06Q40/02
CPCG06F16/90344G06Q40/02
Inventor 李昊党娜刘洋
Owner BANK OF CHINA