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Abnormal work order identification method and device, electronic equipment, and readable storage medium

An identification method and work order technology, applied in the field of artificial intelligence, can solve the problem of low accuracy of abnormal work order detection, and achieve the effect of solving the low accuracy rate and improving the accuracy rate

Active Publication Date: 2021-11-09
PING AN BANK CO LTD
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0004] The present invention provides a method, device, equipment and storage medium for identifying abnormal work orders, the main purpose of which is to solve the problem of low detection accuracy of abnormal work orders

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  • Abnormal work order identification method and device, electronic equipment, and readable storage medium
  • Abnormal work order identification method and device, electronic equipment, and readable storage medium
  • Abnormal work order identification method and device, electronic equipment, and readable storage medium

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Embodiment Construction

[0054] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0055]An embodiment of the present application provides a method for identifying an abnormal work order. The subject of execution of the abnormal work order identification method includes, but is not limited to, at least one of electronic devices such as a server and a terminal that can be configured to execute the method provided by the embodiment of the present application. In other words, the method for identifying an abnormal work order can be executed by software or hardware installed on a terminal device or a server device, and the software can be a block chain platform. The server includes, but is not limited to: a single server, a server cluster, a cloud server or a cloud server cluster, and the like. The server can be an independent server, or it can provide cloud service, cloud database, cloud computing, cl...

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Abstract

The invention relates to an artificial intelligence technology, and discloses an abnormal work order identification method. The method comprises the following steps: classifying a marked work order set according to marking labels of marked work orders to obtain a classified work order set; screening the classified work order set by using an isolated forest algorithm to obtain a screened work order set; calculating feature similarity of work orders in the screened work order set based on a text identification model; calculating abnormal similarity of the work orders in the screened work order set by using an atomic rule model; calculating abnormal values of the work orders in the screened work order set based on the feature similarity and the abnormal similarity; obtaining abnormal work orders according to the abnormal values. In addition, the invention also relates to a blockchain technology, and the marked work order set can be obtained from nodes of a blockchain. The invention further provides an abnormal work order identification device, electronic equipment, and a computer-readable storage medium. The problem of low accuracy of abnormal work order detection is solved.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an abnormal work order identification method, device, electronic equipment and computer-readable storage medium. Background technique [0002] At present, problems are reported in the form of work orders in various fields. The customer service will analyze the problem reported by the user, and if it is judged to be abnormal, the work order will be marked as an abnormal work order. After obtaining these abnormal work orders, the business personnel who specialize in handling abnormal work orders will analyze and confirm them one by one. If the abnormal problem is caused by a system failure, etc., the development will be notified to solve it as soon as possible. If the problem is caused by an unreasonable process or activity, the corresponding responsible person to make corrections. [0003] The existing technology has the following disadvantages: 1. This s...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06K9/62G06N3/04G06N3/08
CPCG06F16/353G06N3/08G06N3/044G06N3/045G06F18/22G06F18/2433G06F18/214Y02P90/30
Inventor 尚春艳
Owner PING AN BANK CO LTD
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