Automatic outbound system, outbound method thereof, electronic equipment and computer storage medium
A technology for automatic outgoing calls and hanging up calls. It is applied to automatic exchanges, electrical components, and telephone communications. It can solve problems such as customer service dissatisfaction, and achieve the effect of making full use of human service resources and improving customer satisfaction.
Active Publication Date: 2021-12-03
BANK OF CHINA
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Problems solved by technology
The above-mentioned customers will be dissatisfied with customer service because they failed to solve their business problems through self-service and failed to transfer to artificial seats
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[0039] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0040] In this application, the term "comprises", "comprises" or any other variation thereof is intended to cover a non-exclusive inclusion such that a process, method, article, or apparatus comprising a set of elements includes not only those elements, but also includes none. other elements specifically listed, or also include elements inher...
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The invention discloses an automatic outbound system, an outbound method thereof, electronic equipment and a computer storage medium, which can be applied to the field of artificial intelligence. The outbound method thereof comprises the following steps: screening customer information which is not transferred into manual service through customer incoming line details; in the low-peak period of the incoming line quantity, automatically calling out corresponding clients according to the information of the customers not transferred into the manual service, and inquiring the to-be-solved business problems of the customers; according to the to-be-solved business problem of the customer, transferring the customer telephone to a corresponding skill group seat; therefore, the to-be-solved business problem of the customer is solved by the manual service of the corresponding skill group seat, so that the business problem of the customer is actively solved, the customer satisfaction is improved, and the manual service resources are fully utilized.
Description
technical field [0001] The invention belongs to the technical field of automatic outbound calls, and more specifically relates to an automatic outbound call system, an outbound call method, electronic equipment and a computer storage medium. Background technique [0002] During the peak period, customers choose to switch to manual service after making a call to enter self-service. According to statistics, about 20% of customers cannot be transferred to manual agents due to various reasons. Among these customers, some customers were hung up because the queue time was up; some customers were hung up because the number of people in the queue exceeded the threshold and could not enter the queue; Take the initiative to hang up the phone, etc. All of the above-mentioned customers will be dissatisfied with customer service because they failed to solve business problems through self-service and failed to transfer to artificial seats. Contents of the invention [0003] In view o...
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IPC IPC(8): H04M3/523
CPCH04M3/523
Inventor 郭旦萍
Owner BANK OF CHINA