Method, device for determining service problem

Abstract

The invention discloses a method and a device for determining service problems, and relates to the technical field of computers. A specific embodiment of the method comprises the steps of performing semantic analysis on collected audit opinion data to obtain a sentence vector of the audit opinion data, and storing the sentence vector; inquiring sentence vectors meeting conditions from the stored sentence vectors of the auditing opinion data, and clustering the inquired sentence vectors; and determining a to-be-solved service problem according to each category of sentence vectors obtained by clustering. According to the embodiment, the existing potential problem points can be automatically found out, cognitive deviation and direct service pain points caused by subjective reasons when service problems are manually analyzed can be effectively reduced, waste of research and development resources is avoided, the number of times of information transmission between people is reduced, information loss is reduced, the accuracy of positioning requirements is improved, and the user experience is improved. Potential problems can be found before the problems really occur to optimize the system, and the service problems are prevented from being displayed to the user to affect the user experience.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for determining business problems. Background technique [0002] Every Internet product is inseparable from the operation team and operation management system. As the first line of contact with customers, the operation team often comes into contact with various feedbacks on problems. The current business problems from generation to final implementation promote the product The whole process of iteration has gone through two important nodes, one is the summary and refinement of the product manager of the operation team, and the other is the understanding and transformation of the product manager of the technical team, which is usually completed by the thinking of each product manager and some simple statistics. [0003] In the course of realizing the present invention, the inventor finds that there are at least the following problems in the prior art: [0004...

AI Technical Summary

Problems solved by technology

[0006] The business problem can only be determined after the business problem has already occurred, so that the user experience is affected

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