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Human-machine multi-round dialogue method and device based on artificial intelligence, equipment and medium

An artificial intelligence and man-machine technology, applied in computer components, natural language data processing, special data processing applications, etc., can solve problems such as rigid experience and poor context connection, so as to improve user experience, flexibility and accuracy Effect

Pending Publication Date: 2021-12-31
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of this application is to provide an artificial intelligence-based human-machine multi-round dialogue method, device, equipment, and medium, aiming to solve the prior art’s requirement of ignoring non-business categories in the process of man-machine dialogue application, and the context Poor connection, leading to technical problems that tend to give users a dull experience

Method used

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  • Human-machine multi-round dialogue method and device based on artificial intelligence, equipment and medium
  • Human-machine multi-round dialogue method and device based on artificial intelligence, equipment and medium
  • Human-machine multi-round dialogue method and device based on artificial intelligence, equipment and medium

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Embodiment Construction

[0050] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0051] refer to figure 1 , an artificial intelligence-based man-machine multi-round dialogue method is provided in an embodiment of the present application, the method comprising:

[0052] S1: Obtain the user answer text of the i-th round, where i is an integer greater than 0;

[0053] S2: Carry out intent identification and effective intent determination in the business domain on the user answer text in the i-th round, and obtain the effective intent in the business domain in the i-th round;

[0054] S3: Carry out intent recognition and effective intent determination fo...

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Abstract

The invention relates to the technical field of artificial intelligence, and discloses a man-machine multi-round dialogue method and device based on artificial intelligence, equipment and a medium, and the method comprises the steps of: determining the effective intention of the business field of the i-th round for the user answer text of the i-th round; determining a non-business field effective intention of the i-th round for the user answer text of the i-th round; based on the obtained non-business domain tree, generating a non-business domain effective intention tree of the i-th round according to the non-business domain effective intentions of the i-th round; generating a flow sub-tree of the i-th round in a preset one-way flow queue according to the business domain effective intention of the i-th round and the non-business domain effective intention tree of the i-th round; and determining the target verbal skill of the (i+1)-th round according to the preset one-way flow queue. The front and back fields are connected in the preset one-way flow queue in a pattern mode, the field dependence judgment is performed according to the round relation in the preset one-way flow queue so as to realize the context dialogue, and the business class requirements and the non-business class requirements are fully considered.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence, in particular to an artificial intelligence-based human-machine multi-round dialogue method, device, equipment and medium. Background technique [0002] Man-machine dialogue is a way of working with computers, that is, between computer operators or users and computers, through the console or terminal display screen, work in a dialogue manner. At present, in the process of man-machine dialogue application, users generally contain multiple intentions when they say a sentence; and in the process of continuing the business process, there will also be some non-business requirements mixed in, and these non-business requirements have a great impact on The user's actual experience and non-business requirements are also parts that cannot be recognized by the business field; in addition, the user's previous and previous answers are often related to a certain extent. Give users a ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F40/211G06F40/295G06F40/35G06K9/62
CPCG06F16/3329G06F40/211G06F40/295G06F40/35G06F18/214
Inventor 龚天伟
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD