Intelligent service system oriented to government and enterprise service big data

A smart service and big data technology, applied in the field of smart service systems, can solve problems such as numerous types of consulting problems, complicated consulting content, and unclear work procedures, so as to increase the efficiency of handling, increase work efficiency, and avoid unfamiliar problems. Effect

Pending Publication Date: 2022-02-11
合肥新青罗数字技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the number of consulting questions of enterprises is huge, the types of consulting questions are numerous, and the contents of consulting are complicated.
The clerks are not clear about the work process, resulting in a lot of running around, wasting manpower and inefficiency

Method used

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  • Intelligent service system oriented to government and enterprise service big data
  • Intelligent service system oriented to government and enterprise service big data

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0022] refer to figure 1 , In this embodiment, an intelligent service system for big data of government and enterprise services is proposed, including a camera module, a face recognition module, a voice processing module, an analysis module and a service push module.

[0023] The camera module is used to track the staff and take pictures of their faces. The camera module can be a monocular camera, a binocular camera, etc., and the camera module can be installed at the entrance of the lobby of government and enterprise offices or on corresponding service equipment, which can facilitate the overall shooting of the faces of office workers.

[0024] The face recognition module is connected with the camera module, and is used to receive the person's face picture taken by the camera module, and recognize the face picture to obtain the person's face information.

[0025] The analysis module is used to receive the personnel facial information from the face recognition module, compare...

Embodiment 2

[0029] The intelligent service system for government and enterprise service big data also includes a certificate identification module and a personnel information module. The certificate identification module is used to identify the certificate to obtain the identity information of the staff. Employee certificates, fingerprints, etc., the details will not be repeated here. The identity information is compared with a pre-set personnel information module, so that the identity of the staff can be confirmed twice, so as to increase the security of the identity of the staff.

Embodiment 3

[0031] The intelligent service system for government and enterprise service big data also includes a file entry module, a file display terminal, and an information entry module, which are assigned to corresponding file display terminals and information entry modules according to different business types. The file input module is used for inputting documents. The file input can be electronic documents or paper documents. If it is a paper document, a document port can be provided and the paper document can be scanned. The document display terminal is used to receive document information and display it, so as to facilitate the approval of annotators. The information input module is used for annotators to input the displayed documents and display them on the documents, which can be annotated, annotated, changed and signed, thereby reducing the rush of office staff and improving work efficiency. The file input module can be installed at the working place and office place of the cle...

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PUM

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Abstract

The invention relates to the field of big data processing, and discloses an intelligent service system for government and enterprise service big data. The system comprises: a camera module; a face recognition module used for receiving the face picture, shot by the camera module,of person and recognizing the face picture to obtain face information of the person; an analysis module used for receiving the person face information of the face recognition module, comparing the person face information with a preset person information base, and judging the service authority of the affair handling person, wherein the service authority judgment method is used for judging whether the person belongs to government and enterprise internal person or not, and when the person is judged to be the government and enterprise internal person, the department to which the affair handling person belongs and the handling authority is judged; and a service pushing module used for pushing the service type according to the judged service authority and the handling authority of the affair handling person. According to the invention, different handling services are pushed according to different handling person, the handling efficiency is improved, different handling authorities are opened for different handling person, and the file handling safety is improved.

Description

technical field [0001] The invention relates to the field of big data processing, in particular to an intelligent service system for government and enterprise service big data. Background technique [0002] With the continuous development of our country's economy, various types of enterprises continue to emerge. However, in the current government-enterprise service process, government-related functional departments often need to squeeze out a lot of time to answer inquiries about policies and work procedures for corporate staff. A large number of repeated inquiries make government functional department personnel miserable. Faced with this situation, government functional departments have been thinking about how to serve the increasing number of enterprises more efficiently. In order to improve the efficiency of government and enterprise services, local governments continue to carry out online consultation and appointment business for enterprise handling procedures. However...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/10G06Q50/26
CPCG06Q10/06311G06Q10/103G06Q50/26
Inventor 齐志勇黄荔赵燕峰杨欢郑锴
Owner 合肥新青罗数字技术有限公司
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