Fault self-diagnosis method and system based on cloud server

A cloud server, self-diagnosis technology, applied in heating and ventilation control systems, heating and ventilation safety systems, heating methods, etc., can solve the problems of heavy maintenance service workload, affecting user experience, wasting manpower and material resources, etc. The effect of avoiding automatic order dispatch, improving user experience and reducing burden

Pending Publication Date: 2022-04-12
QINGDAO HAIER AIR CONDITIONER GENERAL CORP LTD +2
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  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Some outdoor unit failures may not require door-to-door maintenance. The high reporting rate of such failures will lead to a very heavy workload for maintenance services, wasting a lot of manpower and material resources, and the entire process from finding the failure to contacting for maintenance will also affect the user experience.

Method used

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  • Fault self-diagnosis method and system based on cloud server
  • Fault self-diagnosis method and system based on cloud server
  • Fault self-diagnosis method and system based on cloud server

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Embodiment Construction

[0023] This embodiment firstly provides a fault self-diagnosis system based on a cloud server, which can timely dispatch maintenance orders for unrecoverable faults of air conditioners, screen effective fault reporting information of air conditioners, reduce the burden on maintenance terminals, and avoid invalid background issues. Automatic order dispatching can effectively solve the problems of resource waste and information redundancy. figure 1 It is a schematic diagram of the architecture of a fault self-diagnosis system based on a cloud server according to an embodiment of the present invention.

[0024] Such as figure 1 As shown, the cloud server-based fault self-diagnosis system may include a cloud server 200, which exchanges data with the air conditioner 100, and the cloud server 200 is configured to execute the cloud server-based fault self-diagnosis method of the following embodiments. The air conditioner 100 can perform data interaction with the cloud server 200 thr...

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Abstract

The invention provides a fault self-diagnosis method and system based on a cloud server. The fault self-diagnosis method based on the cloud server comprises the steps that a fault query request uploaded by the air conditioner is received, and the fault query request is generated according to a fault occurring in the air conditioner and at least comprises a fault code; fault types of the air conditioner are determined according to the fault codes, the fault types corresponding to different fault codes are pre-stored in the cloud server, and the fault types comprise indoor unit faults and outdoor unit faults; judging whether the air conditioner has an indoor unit fault or not; and if yes, user information corresponding to the air conditioner is obtained, and a maintenance task is sent according to the user information. According to the scheme, order sending maintenance can be carried out on faults of the indoor unit of the air conditioner in time, effective fault report information of the air conditioner is screened, the burden of a maintenance terminal is relieved, invalid automatic order sending of a background is avoided, and the problems of resource waste and information redundancy are effectively solved.

Description

technical field [0001] The invention relates to the technical field of home appliances, in particular to a fault self-diagnosis method and system based on a cloud server. Background technique [0002] With the development of society and the continuous improvement of people's living standards, various air conditioning devices have become one of the indispensable electrical equipment in people's daily life. Various air conditioning devices can help people reach an adaptable temperature when the ambient temperature is too high or too low. air conditioner [0003] The air conditioner mainly includes various types of air conditioners and fans, among which the air conditioners are more and more widely used due to their better cooling effect and heating effect. After the current air conditioner breaks down, the user often needs to find and contact the maintenance service outlet by himself, and the maintenance process is very inconvenient. In addition, before dispatching orders t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): F24F11/37F24F11/38F24F11/58F24F11/64F24F110/10F24F110/12
CPCF24F11/37F24F11/58F24F2110/12F24F11/38F24F2110/10F24F11/64
Inventor 张飞鞠龙家陆建松侯捷宋威
Owner QINGDAO HAIER AIR CONDITIONER GENERAL CORP LTD
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