Client management method, system and equipment based on enterprise WeChat scene
A customer management and customer technology, applied in the field of customer management, can solve the problems of a single dimension of customer information display, inconvenient customer marketing management, and inability to disclose customer resources, so as to improve customer management efficiency, prevent customer resource waste, and improve marketing efficiency. Effect
Pending Publication Date: 2022-04-15
广州宇中网络科技有限公司
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[0003] At present, when managing customers, customer resources are cumbersome. When customer resources are allocated to a certain marketing personnel and customer orders cannot be generated, customer resources cannot be disclosed to other marketing personnel, resulting in waste of customer resources, and the display dimension of customer information is single. , it is inconvenient to carry out marketing management on customers
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[0049] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0050] The embodiment of the present application provides a customer management method based on the enterprise WeChat scene. The following will describe in detail the customer management method based on the enterprise WeChat scene provided by the embodiment of the present application in combination with specific implementation methods, as follows: figure 1 As shown, the specific steps are as follows:
[0051] Step S101: Obtain customer information on the enter...
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The invention provides a customer management method, system and equipment based on an enterprise WeChat scene. The method comprises the following steps: acquiring customer information at an enterprise WeChat end and / or acquiring customer information at a customer management platform; generating a multi-dimensional customer display list based on the customer information, wherein the customer display list comprises a business opportunity list, a visit list, a customer classification list and a customer loss list; selecting a target customer according to the multi-dimensional customer display list and the customer marketing scheme; and implementing the marketing scheme for the target customer. According to the method, the client information is displayed from multiple dimensions, marketing personnel can conveniently, clearly and rapidly check the client related information according to requirements, marketing is further facilitated, the client management efficiency is improved, the marketing efficiency is improved, client lists of all dimensions can be passed among internal employees, and waste of client resources is prevented.
Description
technical field [0001] The present application relates to the technical field of customer management, in particular to a customer management method, system and equipment based on enterprise WeChat scenarios. Background technique [0002] Customer management is a continuous process of constantly strengthening communication with customers, constantly understanding customer conditions, and continuously improving and improving products and services. Its connotation is that enterprises use information technology and Internet technology to realize integrated marketing to customers. It is the technical realization and management realization of the core enterprise marketing. [0003] At present, when managing customers, customer resources are cumbersome. When customer resources are allocated to a certain marketing personnel and customer orders cannot be generated, customer resources cannot be disclosed to other marketing personnel, resulting in waste of customer resources, and the d...
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IPC IPC(8): G06Q30/00G06Q30/02H04L51/52
CPCG06Q30/01G06Q30/0201
Inventor 吴鹏龙建华
Owner 广州宇中网络科技有限公司