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Intelligent question and answer method, device and equipment and storage medium

A technology of intelligent question answering and questioning, which is applied in the field of artificial intelligence, can solve the problems of low accuracy of online question answering, and achieve the effect of improving the accuracy rate

Pending Publication Date: 2022-05-10
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The invention provides an intelligent question answering method, device, equipment and storage medium, the main purpose of which is to solve the problem of low accuracy in online question answering

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  • Intelligent question and answer method, device and equipment and storage medium
  • Intelligent question and answer method, device and equipment and storage medium

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Embodiment Construction

[0057] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0058] An embodiment of the present application provides an intelligent question answering method. The subject of execution of the intelligent question answering method includes, but is not limited to, at least one of electronic devices such as a server and a terminal that can be configured to execute the method provided by the embodiment of the present application. In other words, the intelligent question answering method can be executed by software or hardware installed on a terminal device or a server device, and the software can be a block chain platform. The server includes, but is not limited to: a single server, a server cluster, a cloud server or a cloud server cluster, and the like. The server can be an independent server, or it can provide cloud service, cloud database, cloud computing, cloud function, clou...

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PUM

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Abstract

The invention relates to an artificial intelligence technology, and discloses an intelligent question answering method, which comprises the following steps: receiving a question to be answered, and recording the receiving time; extracting a to-be-answered question entity and a to-be-answered question intention of the to-be-answered question, and querying a current answer of the to-be-answered question from an answer library according to the to-be-answered question entity and the to-be-answered question intention; judging whether a supplementary question is received or not within a preset time period from the time when the question is received; if the supplementary question is not received, returning the current answer to the user; and if the supplementary question is received, integrating the question to be answered and the supplementary question to obtain a complete question, identifying a complete answer of the complete question by using the context answer analysis model, and returning the complete answer to the user. The invention further provides an intelligent question answering device, electronic equipment and a storage medium. The question and answer accuracy can be improved.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an intelligent question answering method, device, electronic equipment and computer-readable storage medium. Background technique [0002] With the development of artificial intelligence, intelligent question answering has been applied to various service fields such as voice assistants, intelligent customer service, and online consultation. Intelligent Q&A refers to chatbots that use natural language understanding as the core, perform semantic analysis on users' question information, then match related questions in a large-scale knowledge base through search or dialogue management technology, and finally reply to users through natural language generation technology Question intelligent reply method. There are two interactive modes in intelligent question answering, one is a single-round dialogue with one question and one answer, and the chat robot can get...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F40/295G06F40/30G06Q30/00
CPCG06F16/3329G06F16/3344G06F40/295G06F40/30G06Q30/01
Inventor 钱扬吴锦
Owner PING AN TECH (SHENZHEN) CO LTD