Passenger cabin facility quality evaluation method, system, medium and equipment

Abstract

The invention discloses a passenger cabin facility quality evaluation method and system, a medium and equipment. The evaluation method comprises the following steps: S1, obtaining a basic score: scoring to-be-evaluated components to obtain the basic score of each to-be-evaluated component; s2, classifying to-be-evaluated components into comfort components and functional components, establishing an attenuation function model for the comfort components, establishing a reliability function model for the functional components, and calculating initial natural decline scores of the to-be-evaluated components; s3, calculating the influence of the execution of the routine work card on the score of each to-be-evaluated component, and obtaining the natural decline score of each to-be-evaluated component; s4, calculating the influence of execution of non-planned maintenance on the score of each to-be-evaluated component, and obtaining the current score of each to-be-evaluated component; and S5, according to the current score of each to-be-evaluated component, calculating the current total score of the passenger cabin according to a preset weight. Based on the quality evaluation system provided by the invention, the quality of the passenger cabin facility can be continuously and objectively evaluated in real time in the whole service cycle of the passenger cabin.

Description

technical field [0001] The invention relates to the technical field of cabin maintenance, in particular to a method, system, medium and equipment for evaluating the quality of cabin facilities. Background technique [0002] In manned transportation (such as trains, ships, and airplanes), the cabin is used as a compartment for carrying passengers, which directly affects the travel experience of passengers, and among all kinds of manned transportation, civil aviation is one of the most high-end forms of transportation , its high-end is not only about flying high, but also includes its speed, efficiency, safety, convenience, technological content, and typical high-quality aviation services that are different from other modes of transportation. [0003] Aviation service work is an extremely complicated process. In the whole service process, cabin service is undoubtedly the link that attracts the most attention from passengers, and the quality of its cabin facilities has increasi...

AI Technical Summary

Problems solved by technology

[0004] Based on the above-mentioned requirements, although there are some methods for evaluating the quality of cabin facilities in the existing technology, they all focus on the delivery or acceptance of the aircraft, and cannot track and evaluate the quality of the cabin facilities of the delivered passenger aircraft

In other words, cabin quality is an important factor considered by major airlines when purchasing aircraft. Therefore, the evaluation methods proposed by both aircraft manufacturers and airlines are all about evaluation methods during design or acceptance, and cannot be used in After the delivery of the aircraft, the long-term and complex service links will continue to evaluate the cabin. Therefore, after a period of delivery, it is impossible to provide quantitative reference information on whether the quality of the cabin has deteriorated and the degree of decline.

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