Hotel consultation content processing method and device and electronic equipment
A processing method and content technology, applied in the computer field, can solve problems such as large labor costs, poor controllability, unstable service quality and level, etc., and achieve the effect of improving controllability and improving hit rate
Pending Publication Date: 2022-05-13
杭州盈兴科技有限公司
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Problems solved by technology
[0003] However, this kind of consulting method needs to consume a lot of labor costs, and the service quality and level of different people are not stable, and the controllability is poor. Therefore, it is necessary to provide a method with good controllability
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[0034] Exemplary embodiments of the present invention will now be described more fully with reference to the accompanying drawings. However, example embodiments may be embodied in many forms, and this invention should not be construed as limited to the embodiments set forth herein. On the contrary, providing these exemplary embodiments can make the present invention more comprehensive and complete, and facilitate the full transfer of the inventive concept to those skilled in the art. The same reference numerals denote the same or similar elements, components or parts in the drawings, and thus their repeated descriptions will be omitted.
[0035] On the premise of conforming to the technical concept of the present invention, the features, structures, characteristics or other details described in a specific embodiment do not exclude that they can be combined in one or more other embodiments in a suitable manner.
[0036] In the description of the specific embodiments, the featu...
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The embodiment of the invention provides a hotel consultation content processing method, which comprises the steps of collecting hotel consultation content and corresponding answer content of a user, classifying the hotel consultation content and the corresponding answer content, establishing a consultation content library according to a classification result, providing a content updating interface, constructing a content updating rule, receiving a consultation service request, and sending the consultation service request to the user. The corresponding answer content is retrieved and matched from the consultation content library according to the carried consultation content for replying, and replying is performed in a manner of automatically retrieving and matching by using the consultation content library, so that the controllability of consultation service quality is improved; and in response to a retrieval event, triggering execution of the content updating rule: collecting retrieval matching results and counting hit rates of the consultation contents, sorting the consultation contents from low to high, preferentially generating an updating prompt according to the consultation contents with low hit rates, and updating answer contents in the consultation content library by an operator by utilizing a content updating interface according to the prompt. By updating according to the hit rate, the consulting content library can be quickly adjusted, and the overall consulting hit rate is improved.
Description
technical field [0001] The present application relates to the field of computers, in particular to a method, device and electronic equipment for processing hotel consulting content. Background technique [0002] The front desk of the hotel has a large number of task calls to answer and transfer, answer calls for inquiries, and confirm calls to customers. [0003] However, this consulting method needs to consume a lot of labor costs, and the service quality and level of different people are not stable, and the controllability is poor. Therefore, it is necessary to provide a method with good controllability. Contents of the invention [0004] The embodiment of this specification provides a method, device and electronic equipment for processing hotel consultation content, which are used to control the quality of hotel information services. [0005] The embodiment of this specification also provides a method for processing hotel consultation content, including: [0006] Coll...
Claims
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Login to View More IPC IPC(8): G06F16/61G06F16/63G06F16/65G06Q30/00G06Q50/12
CPCG06F16/61G06F16/63G06F16/65G06Q30/01G06Q50/12
Inventor 毕赟王祥张骏
Owner 杭州盈兴科技有限公司