Man-machine task allocation decision-making method and device and electronic equipment
A task allocation and task technology, applied in data processing applications, instruments, calculations, etc., can solve problems such as heavy manual workload and low work efficiency
Pending Publication Date: 2022-05-27
中信建投证券股份有限公司
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Problems solved by technology
However, the way of artificially generating marketing tasks has the problems of large manual workload and low work efficiency.
Method used
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[0073] The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, but not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art based on the present application fall within the protection scope of the present application.
[0074] In order to understand the solution of this application more clearly, firstly introduce the application scenarios of this application. This application can be used to obtain information about the user's business transactions through page monitoring when purchasing funds or wealth management products on terminals such as mobile phones, tablet computers or computers. Or the process step information in the product purchase process, ...
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The embodiment of the invention provides a man-machine task allocation decision-making method and device and electronic equipment, and the method comprises the steps: obtaining a stage of a target person in a preset business to obtain a target stage, and obtaining a duration of the target person in the target stage to obtain a target duration; when the target duration exceeds a preset waiting duration corresponding to the target stage and the target person has a historical marketing dialogue record, determining a user business handling intention and a confidence coefficient of the target person according to the historical marketing dialogue record; when the confidence coefficient of the business handling intention of the user is not less than a second preset client intention threshold value, obtaining a first success probability according to the at least one user intention, the confidence coefficient corresponding to each user intention, and the business progress information and personal information of the target personnel; judging whether the first success probability is smaller than a first preset client willingness threshold value or not, and if yes, generating a robot outbound marketing task; and if not, generating a manual outbound marketing task. According to the method, the marketing task for the user can be automatically generated.
Description
technical field [0001] The present application relates to the technical field of artificial intelligence, and in particular, to a human-machine task assignment decision-making method, device and electronic device. Background technique [0002] With the continuous development of intelligent technologies such as natural language processing and deep learning, traditional customer service or marketing centers are gradually undergoing intelligent transformation, and solutions such as traditional marketing customer service matching recommendation algorithms have become the mainstream transformation solutions. However, at present, the timely perception and service of problems in the customer purchase process or business processing process are not perfect, especially when faced with a large number of customers, the service cannot be provided in time, and the manual service method will cause a backlog of a large number of tasks, resulting in some customers with high willingness. Enth...
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IPC IPC(8): G06Q10/06G06Q30/00
CPCG06Q10/06311G06Q30/016
Inventor 肖钢潘建东徐政钧刘逸雄刘澈
Owner 中信建投证券股份有限公司