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Banking outlet user queuing method and device

A technology for bank outlets and users, applied in the financial field, can solve problems such as rigid queuing methods, affecting user experience, and unreasonable sorting, and achieve the effects of improving flexibility, improving operational efficiency, and improving user experience

Pending Publication Date: 2022-06-24
BANK OF CHINA
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

The queuing method is relatively rigid and cannot be reasonably sorted according to the user situation. For example, for some users who handle business frequently, if they need to wait for a long time every time, it will seriously affect the user experience. For the operation of the bank also unreasonable

Method used

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  • Banking outlet user queuing method and device
  • Banking outlet user queuing method and device
  • Banking outlet user queuing method and device

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Embodiment Construction

[0028] In order to make the purposes, technical solutions and advantages of the embodiments of the present invention more clearly understood, the embodiments of the present invention will be further described in detail below with reference to the accompanying drawings. Here, the exemplary embodiments of the present invention and their descriptions are used to explain the present invention, but not to limit the present invention.

[0029] The term "and / or" in this paper only describes an association relationship, which means that there can be three kinds of relationships, for example, A and / or B, which can mean: the existence of A alone, the existence of A and B at the same time, the existence of B alone. a situation. In addition, the term "at least one" herein refers to any combination of any one of the plurality or at least two of the plurality, for example, including at least one of A, B, and C, and may mean including from A, B, and C. Any one or more elements selected from...

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Abstract

The invention discloses a bank outlet user queuing method and device, and relates to the technical field of finance, and the method comprises the steps: collecting the biological characteristics of a user through the authorization of the user after the user arrives at a bank outlet; when it is determined that the biological features of the user are pre-stored in the preferential user biological feature set, the user is added to a first queue; otherwise, adding the user into a second queue; determining a priority coefficient of the first queuing queue according to the historical transaction information of all the users of the first queuing queue; according to the number of the users in the first queuing queue, the priority coefficient of the first queuing queue and the number of the users in the second queuing queue, determining the selection probability of the first queuing queue and the second queuing queue; and according to the selection probability of the first queuing queue and the second queuing queue, determining a selected queuing queue, and determining a user who handles the business from the selected queuing queue. The operation efficiency of the bank outlets can be improved, and the user experience is improved.

Description

technical field [0001] The invention relates to the field of financial technology, and in particular, to a method and device for queuing users at bank outlets. Background technique [0002] This section is intended to provide a background or context to the embodiments of the invention recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] At present, the queuing order at the bank outlet is determined according to the time when the user arrives at the bank outlet to get the number. The queuing method is relatively rigid and cannot be reasonably sorted according to the user’s situation. For example, for some users with high business frequency, if they need to wait for a long time each time, it will seriously affect the user’s experience. For the operation of the bank Nor is it reasonable. SUMMARY OF THE INVENTION [0004] An embodiment of the present invention provides a method for queuing users at a bank out...

Claims

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Application Information

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IPC IPC(8): G07C11/00G06Q40/02
CPCG07C11/00G06Q40/02G07C2011/04
Inventor 朱江波赵兴改马克
Owner BANK OF CHINA
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