Method, system and equipment for detecting guest room based on call audio and storage medium

Abstract

The invention provides a method, system and device for detecting a guest room based on call audio, and a storage medium, and the method comprises the steps: getting through a guest room call, and obtaining a to-be-recognized audio file of the guest room call; obtaining a corresponding hotel task label through a voice recognition model based on the to-be-recognized audio file; and establishing a room maintenance task based on the hotel task label. The hotel room facility availability can be comprehensively known, the experience of hotel residents is improved, the daily room facility inspection frequency of a hotel can be reduced or even canceled, and the labor cost is greatly reduced.

Description

technical field [0001] The present invention relates to the field of hotels, in particular to a method, system, device and storage medium for detecting guest rooms based on call audio. Background technique [0002] The hotel mainly provides accommodation services, living services and facilities services for guests, among which the availability of facilities greatly affects the service quality of the first two services, such as whether the room air conditioner is available, whether the room has peculiar smell, etc. In view of the availability of hotel room facilities, the hotel's traditional practice is to send relevant inspectors to do daily inspections every day. The coverage and frequency of inspections are limited by the proportion and degree of execution of inspectors, and the actual operation cost is very high. And the inspection cannot guarantee the timeliness. [0003] The traditional approach has several flaws: [0004] 1. This method can only detect the availabili...

AI Technical Summary

Problems solved by technology

[0004] 1. This method can only detect the availability of facilities and equipment during inspection, but in fact, the loss of facilities and equipment occurs all the time, and may appear unavailable at any time

If the hotel increases the frequency of daily inspections of room facilities or checks whether the windows in the rooms are completely closed and whether major electrical appliances such as TVs and air conditioners can work normally before customers check in, additional labor costs will be required

[0005] 2. The accuracy of the measurement results of this method depends on the professionalism of the quality inspectors

[0006] 3. On-site inspection, filling, statistics, and analysis of all assessment forms rely on offline methods. The overall process cycle is long and the efficiency is extremely low. If it is used as a routine regular inspection, the cost will be high

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