Network self-helf service system and its purchase-delivery method

Abstract

The system includes an ordering center, self-help delivery terminal, user terminals, balancing system of bank, and self-help service center. User terminals and balancing system of bank are connected to the ordering center respectively. Collecting ordering information input by users as well as authentication information of ID, user terminals up loads the collected information to the ordering center and receives information returned back from the ordering center. Collecting authentication information of ID input from user, self-help delivery terminal outputs product ordered by user after the ordering center authenticates ID of user. Information of transaction provided by the system is transparent. Procedure of transaction does not need salesperson to participate in. the invention lowers cost for selling and delivering tickets. User can obtain automatic, quick and convenient service from self-help delivery terminal.

Description

【Technical field】 [0001] The invention relates to a network self-service system and an order delivery method thereof. 【Background technique】 [0002] In all kinds of ticketing centers and various service products ordered through the Internet, the existing technology basically uses telephones, mobile phones, and the Internet to collect customers' needs for related products, such as: booking air tickets, booking hotels, booking scenic spot tickets, booking For game tickets, etc., the demand will be notified to relevant agents or product providers through the call center or even manually, and consumers will be notified after confirmation. With the development of the whole society, the division of labor is becoming more and more detailed, and there are more and more related service products, and the cost of manual business processing is increasing. For example: sending the ticket to the customer or picking it up by the customer will increase the cost of both parties. Requiring ...

AI Technical Summary

Problems solved by technology

[0005] 1. The convenience of purchasing service products is not convenient enough. It is necessary to know whether the transaction can be made on the spot, which cannot truly reflect the convenience of self-service purchase;

[0006] 2. It is not convenient to use the product, and the ticket needs to be delivered by the service provider or picked up by the customer;

[0007] 3. When the service provider delivers the ticket or the customer picks up the ticket by himself, there is no valid order certificate, and identity verification is inconvenient; or both parties need to check the order certificate or delivery verification password, which is time-consuming and laborious, and the customer may forget the delivery verification password or lose the order credentials, resulting in unsuccessful delivery

[0008] 4. Difficulties in collection or settlement due to lack of effective purchase and consumption verification;

[0009] 5. Integrity problems caused by lack of valid transaction vouchers, for example: booking a hotel but not checking in;

[0010] 6. There is no unified voucher confirmation and processing system, resulting in low efficiency of single business processing

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