Network self-helf service system and its purchase-delivery method

A self-service, service system technology, applied in the field of network self-service system and its order delivery, can solve the problems of time-consuming and laborious, inconvenient to use products, integrity problems, etc., to save human resources, reduce labor costs, and reduce the use of cash. Effect

Inactive Publication Date: 2006-03-08
蔡军
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] 1. The convenience of purchasing service products is not convenient enough. It is necessary to know whether the transaction can be made on the spot, which cannot truly reflect the convenience of self-service purchase;
[0006] 2. It is not convenient to use the product, and the ticket needs to be delivered by the service provider or picked up by the customer;
[0007] 3. When the service provider delivers the ticket or the customer picks up the ticket by himself, there is no valid order certificate, and identity verification is inconvenient; or both parties need to check the order certificate or delivery verification password, which is time-consuming and laborious, and the customer may forget the delivery verification password or lose the order credentials, resulting in unsuccessful delivery
[0008] 4. Difficulties in collection or settlement due to lack of effective purchase and consumption verification;
[0009] 5. Integrity problems caused by lack of valid transaction vouchers, for example: booking a hotel but not checking in;
[0010] 6. There is no unified voucher confirmation and processing system, resulting in low efficiency of single business processing

Method used

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  • Network self-helf service system and its purchase-delivery method
  • Network self-helf service system and its purchase-delivery method
  • Network self-helf service system and its purchase-delivery method

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0094] Embodiment 1: Railway Electronic Passenger Ticket System

[0095] The self-service delivery terminal is composed of a central processing unit, a communication module, a card reader, a receipt printer, a keyboard, and a display. The communication module, card reader, receipt printer, keyboard, and display are respectively connected to the central processing unit. The present invention is applied as a railway electronic ticket system, and its work flow is as follows: figure 2 Shown:

[0096] 1 The order information of the ticket purchaser and the identity authentication information of the orderer are collected through the Internet, customer agent terminals, mobile phones, PSTN landlines, etc.,

[0097] 2 Pay the fare through online banking, mobile phone banking, telephone banking and other services, or pay cash directly to the customer agent terminal,

[0098] 3 The ticket purchase data, payment data, and delivery verification code are encrypted and written into the ti...

Embodiment 2

[0103] Example 2: Hotel self-service check-in system

[0104] The self-service delivery terminal is composed of a central processing unit, a communication module, a card reader, an automatic card issuer, a keyboard, and a display; the communication module, card reader, automatic card issuer, keyboard, and display are respectively connected to the central processing unit. The present invention is applied to a hotel self-service check-in system, and its work flow is as follows: image 3 Shown:

[0105] 1 Collect the information and identity authentication information of the reservation person ordering the hotel room through the Internet, customer agent terminals, mobile phones, and telephones,

[0106] 2 The reservation data, identity authentication data, etc. are encrypted and written into the reservation record database of the self-service delivery terminal, and the reservation person can choose to pay online,

[0107] 3. The booker arrives at the hotel reception or other pl...

Embodiment 3

[0111] Embodiment 3: Attraction self-service system

[0112] The present invention is applied as a scenic spot self-service system, and its work flow is as follows: Figure 4 as shown,

[0113] 1 Collect the data of ticket buyers purchasing tickets for scenic spots through the Internet and customer agent terminals,

[0114] 2 The ticket purchase information and payment information data are written into the ticket purchase record database,

[0115] 3 Install self-service delivery terminals9 at the entrances of attractions, such as Figure 5 As shown, the device is connected to the channel gate 12 at the entrance, and the ticket buyer arrives at the entrance of the scenic spot, inserts a bank card to verify identity,

[0116] 4 The system performs identity authentication according to the order record database,

[0117] 5 After passing the identity authentication, the system controls the gate to release automatically.

[0118] In the above examples, the identity authenticati...

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PUM

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Abstract

The system includes an ordering center, self-help delivery terminal, user terminals, balancing system of bank, and self-help service center. User terminals and balancing system of bank are connected to the ordering center respectively. Collecting ordering information input by users as well as authentication information of ID, user terminals up loads the collected information to the ordering center and receives information returned back from the ordering center. Collecting authentication information of ID input from user, self-help delivery terminal outputs product ordered by user after the ordering center authenticates ID of user. Information of transaction provided by the system is transparent. Procedure of transaction does not need salesperson to participate in. the invention lowers cost for selling and delivering tickets. User can obtain automatic, quick and convenient service from self-help delivery terminal.

Description

【Technical field】 [0001] The invention relates to a network self-service system and an order delivery method thereof. 【Background technique】 [0002] In all kinds of ticketing centers and various service products ordered through the Internet, the existing technology basically uses telephones, mobile phones, and the Internet to collect customers' needs for related products, such as: booking air tickets, booking hotels, booking scenic spot tickets, booking For game tickets, etc., the demand will be notified to relevant agents or product providers through the call center or even manually, and consumers will be notified after confirmation. With the development of the whole society, the division of labor is becoming more and more detailed, and there are more and more related service products, and the cost of manual business processing is increasing. For example: sending the ticket to the customer or picking it up by the customer will increase the cost of both parties. Requiring ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q20/00
CPCG06Q20/12G06Q30/0603
Inventor 蔡军
Owner 蔡军
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