Call center based method and system of providing geo information service to mobile telephone users

A geographic information service and call center technology, which is applied in the field of value-added services in mobile communications, can solve problems that restrict the application, popularization and economic benefits of value-added services, and achieve the effects of improving the professional level of agents, improving functions, and realizing agent sharing

Inactive Publication Date: 2006-07-19
BEIJING UNIV OF POSTS & TELECOMM
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This defect has largely restricted the application, popularization and economic benefits of this value-added service, and urgently needs to be improved.

Method used

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  • Call center based method and system of providing geo information service to mobile telephone users
  • Call center based method and system of providing geo information service to mobile telephone users
  • Call center based method and system of providing geo information service to mobile telephone users

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Embodiment Construction

[0054] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments.

[0055] see figure 1 First, introduce the system physical framework and message flow of the present invention based on the call center to provide geographic information services for mobile phone users. The system includes: a call center composed of each agent terminal and a call center control server, a mobile communication network, a short message gateway, a multimedia message gateway located in the network, a positioning gateway, a call center adapter, a positioning gateway adapter, an application server, and an agent configuration database , key point of interest mapping configuration database, geographic information system GIS adaptation module and GIS database, short message gateway adapter and multimedia message gateway adapter.

[0056] The ...

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Abstract

The invention relates to a method for providing geological information service to the mobile telephone user and relative system, which are based on the intercommunication between the calling center seat and the computer. The system sets the calling center seat that providing service, according to the user position, and automatically distributes and refreshes the geological information service data / image for the seat screen. The method comprises: according to the telephone dialed by the mobile telephone user, using mobile telephone network to position the position of user and via inquiring the GIS data base to attain the position of user; the calling center first switches said calling to the seat responding to said position; the system according to present position and selected service of user, pre-distributes the data / image needed or favorable by the user to the seat; when the seat connects the user to provide service, the system displays the pre-stored data / image to the screen and the user can transmit relative short message / color message. The invention can provide the positioning service whit quick response, personality, and accuracy, which can improve the usability and service quality of position.

Description

technical field [0001] The present invention relates to a method and system for providing geographic information services for mobile phone users based on a call center, to be precise, a method and system for providing geographic information services for mobile phone users in the form of human-computer interaction with call center agents, belonging to Value-added service technology field of mobile communication. Background technique [0002] LBS (Location Based Services), also known as positioning services, refers to determining the actual geographic location of mobile users through the cooperation of mobile terminals and mobile networks, and on this basis, providing users with location-related services through the mobile network. service information. Therefore, LBS service is a service produced by organically combining mobile positioning technology and geographic information system GIS (Geography Information System). [0003] Now, all the LBS services provided for mobile p...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/487H04M3/50
Inventor 彭泳孟祥武杨骎赵迎威詹舒波宫云战陈俊亮
Owner BEIJING UNIV OF POSTS & TELECOMM
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