Call center based method and system of providing geo information service to mobile telephone users
A geographic information service and call center technology, which is applied in the field of value-added services in mobile communications, can solve problems that restrict the application, popularization and economic benefits of value-added services, and achieve the effects of improving the professional level of agents, improving functions, and realizing agent sharing
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[0054] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments.
[0055] see figure 1 First, introduce the system physical framework and message flow of the present invention based on the call center to provide geographic information services for mobile phone users. The system includes: a call center composed of each agent terminal and a call center control server, a mobile communication network, a short message gateway, a multimedia message gateway located in the network, a positioning gateway, a call center adapter, a positioning gateway adapter, an application server, and an agent configuration database , key point of interest mapping configuration database, geographic information system GIS adaptation module and GIS database, short message gateway adapter and multimedia message gateway adapter.
[0056] The ...
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