Attaching patient context to a call history associated with voice communication

Abstract

Systems, methods, and computer-readable media for declining, attaching, and editing patient context to mobile voice communication are provided. Patient demographic or alert information is attached to items within call histories associated with voice communication which are stored in the EMR and utilized for later analysis (e.g., analytics, patient progress, billing, reimbursement, staff scheduling, patient acuity, and the like). In embodiments, the context is declined, attached, or edited to items from the call history. In embodiments, the context is attached to items in the call history when the voice communication is initiated.

Description

CROSS REFERENCE TO RELATED APPLICATIONS[0001]This application claims the benefit of U.S. Provisional Application No. 61 / 710,409, titled “MULTI-ACTION BUTTON FOR MOBILE DEVICES AND ATTACHING PATIENT CONTEXT TO A CALL HISTORY,” filed Oct. 5, 2012, which is hereby expressly incorporated by reference in its entirety. This application is related by subject matter to U.S. application No. (not yet assigned) (Attorney Docket Number CRNI.175281), entitled “ATTACHING PATIENT CONTEXT TO A CALL HISTORY ASSOCIATED WITH VOICE COMMUNICATION”, which is commonly assigned and filed on even date herewith, and is herein incorporated by reference in its entirety.BACKGROUND[0002]Patient medical information, such as that contained in the EMR, allows health care providers to provide continuity of care to patients. Thus, it is critical for clinicians providing care to patients to review and collaborate with other clinicians for each patient's medical record. However, these collaborations, while important to...

AI Technical Summary

Benefits of technology

[0006]Accordingly, in one embodiment, computer storage media storing computer-executable instructions that, when executed by one or more computing devices, cause the one or more computing devices to perform a method that facilitates attaching patient context to a call history associated with mobile voice communication is provided. A selection of one of an alert from an alert list or one or more patients from a patient list is received. Context associated with the alert, the one or more patients, or a combination thereof is provided. An indication that a first clinician is initiating a voice communication with a second clinician is received. A selection of the second clinician from a contact list is received. The context is attached to a call history associated with the voice communication.

[0007]In another embodiment, a computer system to facilitate attaching patient context to a call history associated with mobile voice communication is provided. The computer system comprises a processor coupled to a computer storage medium, the computer storage medium having stored thereon a plurality of computer software components executable by the processor. A selection component receives a selection of one of an alert from an alert list or one or more patients from a patient list. A context component provides context associated with the alert, the one or more patients, or a combination thereof. An indication component receives an indication that a first clinician is initiating a voice communication with a second clinician. A contact component receives a selection of the second clinician from a contact list. An attachment component attaches the context to a call history associated with the voice communication.

[0008]In another embodiment, computer storage media having computer-executable instructions embodied thereon that, when executed, produce a graphical user interface (GUI) to facilitate attaching patient context to a call history associated with mobile voice communication is provided. A list display area displays one of an alert list or a patient list. A context display area displays context associated with an alert, one or more patients, or a combination thereof. A call display area displays an indicator for initiating a voice communication. A contact display area displays a contact list. An attachment display area displays the context attached to the call history associated with the voice communication.

Problems solved by technology

However, these collaborations, while important to providing care for patients, often goes undocumented because the ability to track mobile voice communication as well as the content discussed is not currently available.

This results in confusion and an inability to reference the details (e.g. patient name, relevant alerts, and the like) of a mobile voice call and leaves the clinician and healthcare entity unable to appropriately track such information that may otherwise be useful in analytics, tracking patient progress, billing, reimbursement, scheduling staff, and patient acuity.

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