Authentication of users of self service channels

a self-service channel and user technology, applied in the field of authentication of individuals, can solve the problems of affecting the use of voice prints, affecting the accuracy of authentication, and affecting the accuracy of authentication, and achieve the effect of high authentication accuracy

Active Publication Date: 2017-07-06
NICE LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Some speaker's voices may be extremely difficult to forge for biometric comparison purposes, since a myriad of qualities may be measured ranging from dialect and speaking style to pitch, spectral magnitudes, and format frequencies.
This requirement has hindered the take-up of voice print technology for user authentication.
Hitherto it has been considered that the use of voice prints, and particularly text-independent voice prints, is typically not suitable for authenticating users of self-service channels because, for example, only short bursts of speech e.g. in the range of 3-5 seconds may be obtained from the user, and experience has shown that the use of such short bursts of speech typically does not lead to adequate performance

Method used

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  • Authentication of users of self service channels
  • Authentication of users of self service channels
  • Authentication of users of self service channels

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Embodiment Construction

[0028]In the following detailed description, numerous specific details are set forth in order to provide a thorough understanding of the invention. However, it will be understood by those skilled in the art that the present invention may be practiced without these specific details. In other instances, well-known methods, procedures, and components, modules, units and / or circuits have not been described in detail so as not to obscure the invention.

[0029]Although embodiments of the invention are not limited in this regard, unless specifically stated otherwise, as apparent from the following discussions, it is appreciated that discussions utilizing terms such as, for example, “processing,”“computing,”“calculating,”“determining,”“establishing”, “analyzing”, “checking”, “receiving”, “selecting”, “sending a request”, “comparing”, “enrolling”, “reporting”, “prompting”, “storing” or the like, refer to operation(s) and / or process(es) of a computer, a computing platform, a computing system, o...

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PUM

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Abstract

An interactive voice response (IVR) system comprises a memory storing recorded segments of speech by individuals, and a processor configured to enrol individuals. The enrolment process may comprise retrieving one or more of said recorded segments of speech by an individual from said memory and using the retrieved segments to create a voice print for the individual. The suitability of the voice print for authenticating the individual in an IVR system is then tested. This may be done using segments of speech of a predetermined maximum duration such as three seconds or some other amount commensurate with the typical duration of a voice response in an IVR system. An individual may be enrolled as suitable for IVR authentication if the voice print passed the suitability test. Individuals may be authenticated using a voice print only if the voice print has passed the suitability test.

Description

FIELD OF THE INVENTION[0001]This invention relates generally to the field of authentication of individuals. In particular, the invention relates to the authentication of individuals using their voices.BACKGROUND OF THE INVENTION[0002]Large organizations, such as commercial organizations, financial institutions, government agencies or public safety organizations conduct communication sessions, also known as interactions, with individuals such as customers, suppliers and the like on a daily basis.[0003]Communication sessions between parties may involve exchanging sensitive information, for example any of financial data, transactions and personal medical data. Thus in communication sessions with individuals it may be necessary to authenticate the individual, e.g., ensure that the individual really is who he or she claims to be. Authentication may include checking that identification details provided by an individual match identification details held on record for that individual. Authe...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G10L17/04G10L17/14H04L29/06G10L17/22
CPCG10L17/04H04L63/0861G10L17/14G10L17/22
Inventor LOUSKY, AVRAHAMBUZAGLO, AMNONLEWKOWICZ, OREN YAAKOVWEISS, OREN
Owner NICE LTD
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