Instant messaging session transferring method and system

Abstract

The method includes following steps: carrying information of instant communication account numbers of the forwarding initiator, the forwarding receiving party, and the forwarded party, the forwarding initiator sends request for switching conversation to the transfer server; the transfer server modifies coincidence relation between the forwarding initiator and the forwarded party into coincidence relation between the forwarding receiving party and the forwarded party. Through switching conversation objects, the implementation instance in the invention realizes switching conversation of instant communication consistent with traditional telephone system. The invention raises communication efficiency and users' satisfaction degree of customer service organization, as well as reduces cost of implementation.

Description

technical field

[0001] The invention belongs to the field of instant communication, and in particular relates to a method and device for realizing session transfer. Background technique

[0002] Instant messaging (Instant Messaging, IM) system is a system that can instantly send and receive Internet messages. It has been accepted by most Internet users and has become an indispensable communication tool. It is widely used in the work of users. Through the instant messaging system, users can send text messages to other users, transfer files, or conduct communication activities such as audio conversations and video conversations with other users.

[0003] Currently, traditional customer service can be implemented through an instant messaging system, and FIG. 1 shows the architecture of an existing instant messaging customer service system. The transfer server uniformly receives the session messages from the instant messaging terminals, and forwards the session messages to spe...

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