Instant messaging session transferring method and system

A communication session and transfer technology, applied in transmission systems, digital transmission systems, special data processing applications, etc., can solve the problems of low communication efficiency and high implementation cost, so as to improve communication efficiency, reduce implementation cost, and improve customer satisfaction Effect

Active Publication Date: 2007-11-14
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The purpose of the embodiments of the present invention is to provide a method for transferring an instant messaging session, which aims to solve the problems of low communication efficiency and high implementation cost when performing session switching in the existing instant messaging system

Method used

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  • Instant messaging session transferring method and system
  • Instant messaging session transferring method and system
  • Instant messaging session transferring method and system

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Embodiment Construction

[0019] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0020] In the embodiment of the present invention, the transfer of the instant messaging session is realized by switching the session object, and at the same time, the session record is organized with the session as the unit, and the session record is saved in the database, so that the transfer of the session information is realized, and the communication efficiency of the user can be improved. The implementation cost of instant messaging session transfer is reduced.

[0021] Fig. 2 shows the implementation process of the session transfer provided by the embodiment of the present invention, which i...

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Abstract

The method includes following steps: carrying information of instant communication account numbers of the forwarding initiator, the forwarding receiving party, and the forwarded party, the forwarding initiator sends request for switching conversation to the transfer server; the transfer server modifies coincidence relation between the forwarding initiator and the forwarded party into coincidence relation between the forwarding receiving party and the forwarded party. Through switching conversation objects, the implementation instance in the invention realizes switching conversation of instant communication consistent with traditional telephone system. The invention raises communication efficiency and users' satisfaction degree of customer service organization, as well as reduces cost of implementation.

Description

technical field [0001] The invention belongs to the field of instant communication, and in particular relates to a method and device for realizing session transfer. Background technique [0002] Instant messaging (Instant Messaging, IM) system is a system that can instantly send and receive Internet messages. It has been accepted by most Internet users and has become an indispensable communication tool. It is widely used in the work of users. Through the instant messaging system, users can send text messages to other users, transfer files, or conduct communication activities such as audio conversations and video conversations with other users. [0003] Currently, traditional customer service can be implemented through an instant messaging system, and FIG. 1 shows the architecture of an existing instant messaging customer service system. The transfer server uniformly receives the session messages from the instant messaging terminals, and forwards the session messages to spe...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58H04L12/56G06F17/30H04L29/06
Inventor 杜修杏丁千黄奎李国卿梁佛木
Owner TENCENT TECH (SHENZHEN) CO LTD
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