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Management system and method for improving client manager diathesis

A technology of managers and quality, applied in the field of management system, can solve problems such as inability to communicate adequately and limit mutual communication between personnel, and achieve the effects of preventing repeated logins, good security, and anti-fraud functions

Inactive Publication Date: 2009-05-20
CHINA MOBILE GRP FUJIAN CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Due to the limitations of the training methods, the mutual communication of the trainees is limited, and it is impossible to communicate fully

Method used

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  • Management system and method for improving client manager diathesis
  • Management system and method for improving client manager diathesis

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Embodiment Construction

[0029] The description of the present invention and other technical contents, features and functions will be clearly presented in the following detailed description of a preferred embodiment with reference to the accompanying drawings.

[0030] Please refer to figure 1 Shown is a schematic diagram of the network structure of the present invention. A management system for improving the quality of customer managers, including a central server 1, a central training management terminal 2, a training transaction server 3 and a training terminal 4. The following hardware and software configurations are adopted: the network bandwidth of the central server 1 is 100 / 1000M, the operating system is windows2000 / 2003server, the database server is Oracle920, running on the Linux operating system; the training transaction server 3 is 100M wide, and the operating system is windows2000 / 2003server , install the windows Media Service component; the training terminal 4 is a PC with IE6.0 or abov...

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Abstract

The invention discloses a management system and a management method for promoting the quality of customer managers. The system and the method are suitable for an enterprise to organize the customer managers to develop activities such as on-line study, training, investigation, communication and information inquiry through Internet or a local network, and accelerate the promotion of the professional quality of the customer managers; at the same time, the system and the method can also satisfy education training management, examination organizing, training, competition, score statistics, performance appraisal and so on, of an education management department of the enterprise, and are used for leaders to perform fair evaluation and accurate analysis to the quality of the customer managers. The system uses database technology to package valuable resources such as prior knowledge and experience and so on, utilizes network technology to make valuable knowledge bases serve the improvement of the quality of the customer managers, and brings a well-trained and experienced customer manager team for a learning type enterprise.

Description

technical field [0001] The invention relates to a management system in the field of enterprises, in particular to a management system for improving the quality of customer managers. Background technique [0002] With the intensification of the process of global economic integration and the continuous development of information technology, enterprises are facing more intense competition. Enterprises not only need to deal with internally generated information, but also need to deal with external things, activities, environments, activities, etc. information. Improving the skills and professionalism of employees can increase the productivity of the company. Therefore, general companies develop various training courses according to their own needs to improve the quality of employees and managers. The account manager is an important bridge for the company to the outside world, and the improvement of its own quality is even more important. [0003] In the traditional training of...

Claims

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Application Information

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IPC IPC(8): G06Q50/00G06Q10/06
Inventor 沈文海洪青韩冰陈少睿江南
Owner CHINA MOBILE GRP FUJIAN CO LTD
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