Telephone bank calling system and total control equipment

A calling system and banking technology, applied in the field of network communication, can solve the problems of poor reliability, data loss, and unrecoverable problems of a single system center, and achieve the effect of improving disaster resistance and reliability

Active Publication Date: 2009-06-03
CHINA CONSTRUCTION BANK
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  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] In the process of realizing the present invention, the inventor found that the above-mentioned prior art sets up a call center system for a

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  • Telephone bank calling system and total control equipment
  • Telephone bank calling system and total control equipment

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[0020] The technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.

[0021] figure 1 It is a schematic diagram of the composition of the telephone banking call system of the first embodiment of the present invention. In this example, two call system centers are set in the telephone banking call system as an example to illustrate the technical solution of the embodiment of the present invention. Those skilled in the art should understand Other technical solutions for setting up two or more call system cen...

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Abstract

The invention provides a telephone bank calling system and total control equipment, wherein, a plurality of calling system centres are arranged in the telephone bank calling system, the calling system centres are all connected with a plurality of telephone bank access centres, and a telephone bank calling request accessed by the plurality of telephone bank access centres is processed according toa preset load sharing strategy; when one of the calling system centres malfunctions, the other calling system centres are used for realizing redundant protection for the malfunctioned calling system centre, thus improving the anti-disaster capability and reliability of the telephone bank calling system; meanwhile, by arranging the total control equipment in the telephone bank calling system, centralized monitoring, management and maintenance of each position centre and each calling system centre in the system are realized.

Description

technical field [0001] The invention relates to the field of network communication, and in particular designs a telephone bank calling system and master control equipment. Background technique [0002] With the rapid development of e-commerce technology, the customer self-service system represented by Call Center (call center) is becoming the focus of competition among Chinese and foreign banks. How to ensure service quality and improve user experience is something that banks dare not underestimate. . [0003] The existing telephone banking call system is based on the characteristics of a large number of centralized business data, and a unified national call center system is set up throughout the country, and the city banks in various places are only responsible for voice access. When the customer dials a local telephone number, the telephone call is transmitted to the call system center through the IP data network, and the call system center provides services, and the busi...

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Application Information

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IPC IPC(8): H04M3/42H04M7/00
Inventor 邓玉陈林王炼李震何明杰刘志坚何彦辉
Owner CHINA CONSTRUCTION BANK
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