Wireless data service troubleshooting method and system

Abstract

The invention discloses a wireless data service troubleshooting method which comprises the following steps: collecting wireless call information in wireless data services, searching a poor quality key performance indicator KPI in the collected wireless call information, and carrying out poor quality KPI thematic analysis on the obtained poor quality KPI when receiving a complaint of a user for determining the fault reason. The wireless data service troubleshooting method can realize real-time monitoring of the call information of the whole network, quickly position the fault reason by locking the poor quality KPI when receiving the complaint of the user, and simultaneously lead the user or a troubleshooting person to conveniently and quickly search the fault reason. The adoption of the wireless data service troubleshooting method can not only improve the efficiency of solving the fault of the user, but also improve the degree of satisfaction of the user.

Description

technical field [0001] The invention belongs to the technical field of wireless communication, and in particular relates to a wireless data service troubleshooting method and system. Background technique [0002] With the development of mobile communication technology, the scope of use of wireless data services is constantly expanding, and at the same time, its frequency of use is also greatly increasing. At the same time, the number of complaints from users of wireless data services is also increasing. How to improve the accuracy and efficiency of complaint troubleshooting is a key issue that both operators and users are concerned about. [0003] The existing troubleshooting method is roughly as follows: after the network receives the complaint from the user, the wireless data service information is collected. Obviously, due to the change of the network situation and other reasons, the wireless data service information collected at this time is different from the wireless d...

AI Technical Summary

Problems solved by technology

[0003] The existing troubleshooting method is roughly as follows: after the network receives the complaint from the user, the wireless data service information is collected. Obviously, due to the change of the network situation and other reasons, the wireless data service information collected at this time is different from the wireless data generated when the fault occurs. Business information is different, so it is difficult for existing troubleshooting methods to reproduce the real situation when a fault occurs; in addition, there are various reasons for faults in the wireless data field, and traditional fault location tools Most of them pay attention to the collection of information, and do not analyze and process the cause of the fault. This requires technicians to find out the cause of the fault after analyzing the collected information. The requirements are high. If the professional technical level is low, it is very likely that the cause of the failure cannot be analyzed, so that the troubleshooting cannot be carried out accurately and efficiently.

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