VoIP voice response system and method

A technology of VoIP and voice response, applied in transmission systems, electrical components, special services for subscribers, etc., which can solve problems such as no answer, inability to solve users, and inability to distinguish busy line status.

Inactive Publication Date: 2012-04-04
CHUNGHWA TELECOM CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, since the telephone switchboard can only operate when the call connection has been successfully established between the calling end and the receiving end, it cannot solve the problem that the user cannot distinguish the busy line status or no one answers, and an additional telephone is set. The switchboard is often expensive, and it will also increase the cost burden of the user

Method used

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  • VoIP voice response system and method
  • VoIP voice response system and method
  • VoIP voice response system and method

Examples

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Embodiment Construction

[0028] The technical content of the present invention is described below through specific specific implementation forms. Those skilled in the art can easily understand other advantages and effects of the present invention from the content disclosed in this specification, and can also be implemented or applied through other different specific implementation forms.

[0029] see figure 1 , which shows a schematic diagram of the application architecture of the voice response system for Internet telephony of the present invention. As shown in the figure, the VoIP voice response system 3 of the present invention is provided with a calling-end gateway 4 connected to a calling-end modem 40, a receiving-end gateway 5 connected to a receiving-end modem 50, and a dialog processing server 2 in the network phone system 1.

[0030] The calling-side gateway 4 can optionally be connected to the calling-side gateway 5 through a network system 7 such as Ethernet, local area network and / or priv...

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PUM

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Abstract

VoIP voice response system and method are applied to a VoIP system with a calling terminal gateway connected with a calling terminal modem, a called terminal gateway connected with a called terminal modem and a communication processing server. The method comprises the following steps: after transmitting the communication request sent by the calling terminal modem to a called terminal gateway from the calling terminal gateway via the communication processing server; receiving a state instruction issued by the called terminal gateway in accordance with the line state of the connected called terminal modem; extracting the corresponding voice information from the stored multiple pieces of voice information in accordance with the state instruction; and broadcasting the extracted voice information to the calling terminal gateway such that the calling terminal gateway can transmit the broadcast extracted voice information to the calling terminal modem that sends the communication requirement.

Description

technical field [0001] The present invention relates to an Internet telephone voice response system and method, in particular, relates to an Internet telephone voice response system and method for providing corresponding voice information according to the line status of the receiving end. Background technique [0002] With the rise of the Internet, Voice over IP (VoIP), which can conduct instant messaging through the Internet and has a reasonable charge, has long been widely accepted by users. Through VoIP, Internet Service Providers (ISPs) can also provide users with special services that cannot be provided by traditional telephones, including three-way calling (Three Way Calling) and designated forwarding (Call Forwarding). [0003] Generally speaking, when a user at the calling party makes a VoIP call to a user at a specific called party, the gateway at the calling party will send a call signal to the session at the VoIP operator's end The initial protocol (session initi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/50H04L29/06
Inventor 廖经富林育正
Owner CHUNGHWA TELECOM CO LTD
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