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Method and device for processing voice mailbox

A voice mailbox and processing method technology, applied in the field of communication, can solve problems such as unproposed solutions, affecting user experience effects, and users cannot learn important information in time, so as to achieve the effect of improving experience

Inactive Publication Date: 2012-12-19
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, there are still some defects in the above technical solution, which affect the user experience effect: it cannot effectively avoid unnecessary interruptions, prevent users from obtaining important message information in a timely manner, etc.
For example, when the user is resting, when a user in the white list calls, the voicemail will be accessed and the message may be notified to the user immediately, which will affect the user's rest
Under normal circumstances, the voice mailbox may delay notifying the user of the message content, so that the user cannot learn important information in time
[0005] For the above-mentioned problems in related technologies, no effective solution has been proposed yet

Method used

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  • Method and device for processing voice mailbox
  • Method and device for processing voice mailbox
  • Method and device for processing voice mailbox

Examples

Experimental program
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Effect test

example 1

[0036] The purpose of this example is to provide a way to add user mailbox status in the voice mail system, organize user function attributes based on the status, and determine voice mail operation.

[0037] In this example, the voice mailbox state machine processing method (the processing method of the voice mailbox) comprises the following steps:

[0038] Step A. The user adds a new state, and operates the filter attribute, greeting attribute, and notification attribute in the state. For example, in the normal state, select Blacklist in the Filter property, select General Greeting in the Greeting property, and select Send MWI immediately in the Notification property. If in rest state, select white list, record greeting 1, and select outgoing call. For example, in the custom state, select special blacklist, record greeting 2, and select email notification.

[0039] Step B. Set the current status of the voice mailbox, you can set the start and end time periods, working days ...

example 2

[0044] This example adds the user mailbox status to the existing voice mail system, and operates the voice mailbox according to the status. It involves user experience such as black and white lists, notifications and greetings. like image 3 As shown, the processing method of the voice mailbox provided by this example includes the following steps:

[0045]In step S302, the user adds a mailbox status, such as normal, working and resting. This state is associated with filter attributes, greeting attributes, notification attributes, etc., and there are options for users to choose in each attribute. Select a blacklist or whitelist for the filter attribute to take effect, select general or user-recorded greeting for the greeting attribute, select immediate sending, delayed sending or no sending for the notification attribute, and also select the notification method, including: MWI, text message, For VVM, email, IM and call forwarding, etc., enter the notification number or email...

example 3

[0062] This example provides a voice mail processor, such as Image 6 shown, including:

[0063] The user status management module 60 is configured to manage user status attributes, and can set filter attributes, greeting attributes, and notification attributes associated therewith. For any mailbox status, select a blacklist or whitelist in the filter attribute to take effect, select a general greeting or a personalized greeting recorded by the user in the greeting attribute, select immediate delivery, delayed delivery or no delivery in the notification attribute, and Different notification methods can be selected, including: MWI (Message Waiting Indication) notification, text message notification, VVM (Visual Voice Mail) notification, email notification, IM notification and outbound call notification. This module can also set the current status of the user, add a new user status and set automatic switching status rules.

[0064] The mailbox management module 62 is used for ...

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PUM

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Abstract

The invention provides a method and a device for processing a voice mailbox. The method comprises the following steps of: acquiring the current mailbox state of a voice mailbox of a user, wherein the mailbox state corresponds to the configuration attribute for indicating a service operation mode; and when a preset triggering event is triggered, executing service operation corresponding to the service operation mode according to the configuration attribute corresponding to the current mailbox state. By adopting the technical measure, the problems that the user experience is influenced because unnecessary disturbance cannot be effectively avoided, and a user is obstructed to timely acquire important message information in the relevant technology can be solved; and therefore, an effect that the experience of the user in the voice mailbox is enhanced is achieved.

Description

technical field [0001] The present invention relates to the communication field, in particular, to a voice mailbox processing method and device. Background technique [0002] The voice mailbox allows the called user to obtain other user's call and message information when it is inconvenient to answer the call. In order to let the user know the message information in time, the voice mail service will notify the user when the new message changes. There are four notification methods: MWI (Message Waiting Indication), text message, landline call and email notification. [0003] The blacklist and whitelist of existing voicemails provide users with a do-not-disturb function. Blacklist: Call access is not allowed for specified numbers. White list: Only allow calls to specified numbers. Through the black and white list setting, it meets the needs of users to only allow valuable calls to enter their voice mailboxes. Traditional voicemail processors such as figure 1 As shown, th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/533
Inventor 文浩叶在伟龙怡
Owner ZTE CORP