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System and method for displaying menus based on network generated interactive voice response information

An interactive voice and response information technology, applied in the field of network communication, can solve problems such as difficult to ensure correct acceptance by users, time-consuming, long-time, etc., and achieve the effect of improving user experience, improving service efficiency, and increasing efficiency

Active Publication Date: 2013-05-22
西安电子科技大学工程技术研究院有限公司
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AI Technical Summary

Problems solved by technology

[0004] The main reason for this consequence is: the voice must be played in order, and the human ear needs to receive the voice in order, and the items that have been broadcast need to rely on the human brain for short-term memory, which takes a long time and is difficult to ensure that it is correctly accepted by the user

Method used

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  • System and method for displaying menus based on network generated interactive voice response information
  • System and method for displaying menus based on network generated interactive voice response information
  • System and method for displaying menus based on network generated interactive voice response information

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Embodiment Construction

[0039] refer to figure 1 , the system of the present invention comprises: intelligent voice terminal dialer, number storage module, number detection module, menu storage module, menu management module, menu selection module, network communication module, interactive voice response menu information server, intelligent voice terminal display, in:

[0040] The intelligent voice terminal dialer is used to provide dialing service for the user, and store the number dialed by the user in the intelligent voice terminal. The intelligent voice terminal refers to mobile phones, fixed telephones, personal digital assistants with certain information processing and display functions and other terminals;

[0041] The number storage module is used to store the number of the interactive voice response service, and the telecommunications service provider provides the update content to the user, and notifies the user to update the content stored in the module;

[0042] The number detection mod...

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Abstract

The invention discloses a system and a method for displaying menus based on network generated interactive voice response information. The system comprises a number detection module, a menu management module, a menu selection module, a number storage model, a menu storage module and an interactive voice response menu information server. After a user dials a number, the number detection module judges whether the number is an interactive voice response service number or not according to information stored in the number storage module and sends the number to the menu management module if yes, the menu management module acquires a corresponding menu from the menu storage module or the interactive voice response menu information server and displays the menu on a display, and the menu selection module judges services are ended or not according to user dialing operation or selects a menu corresponding to a user dialed number to display on the display. By the system and the method, interactive voice response service efficiency is improved, user experience is improved, application range is widened, and voice prompt services of original interactive voice response navigation are unaffected.

Description

technical field [0001] The invention belongs to the technical field of network communication, and in particular relates to a method for generating a visual menu by obtaining relevant information from a remote server through a network, which can be applied to mobile phones and fixed phones to assist users in interactive voice response communication services. Background technique [0002] Interactive Voice Response is a technology frequently used in fixed and mobile telephone systems. After the user dials an interactive voice response service number, such as 400 / 800, the interactive voice response system will play a corresponding prompt to guide the user to perform the next step as needed, such as dialing a specific service number or extension number, etc. [0003] Interactive voice response voice navigation technology has been widely used in banking, telecommunications, insurance, public security and other service industries. However, any user who has ever dialed 400 numbers...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04L29/08H04M1/725H04M1/247
CPCH04M3/493H04M2203/254
Inventor 姚明旿陆洋邱智亮王美月黄艳丽
Owner 西安电子科技大学工程技术研究院有限公司
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