Intelligent maintenance method and system based on enterprise application integration technology

Abstract

The embodiment of the invention discloses an intelligent maintenance method and a system based on an enterprise application integration technology. The method comprises the steps that a workflow engine unit inputs a processing parameter to an external atom unit in object maintenance flow information according to maintenance parameter information in a maintenance request; the external atom unit acquires required data from a corresponding unit in a heterogeneous application integration system through an ESB (Enterprise Service Bus) as an output parameter; the output parameter of the external atom unit serves as an input parameter of an internal atom unit and is input to the internal atom unit in the object maintenance flow information; the internal atom unit analyzes input parameter to obtain an analytical result; an analytical result explanation and a processing suggestion corresponding to the analytical result obtained by the last internal atom unit are acquired from a knowledge base unit and sent to an OSS (Operation Support System) unified portal unit for display. With the adoption of the method and the system, automation and intelligentization of a maintenance flow can be realized, the method and system is specific to integrated maintenance of various systems and network platforms, and the maintenance efficiency is improved.

Description

technical field [0001] The invention relates to communication technology, in particular to an intelligent maintenance method and system based on enterprise application integration technology. Background technique [0002] Since 2008, China Telecom has obtained a full-service operation license, mobile, data and other services have developed rapidly, and new services and products have continued to emerge. The number of Code Division Multiple Access (CDMA) network (hereinafter referred to as: C network) users has grown from 2 million to nearly 8 million. The volume has also reached more than 1 million, and new services and products such as reading and animation have been launched continuously, greatly enriching the product line of telecom value-added services. [0003] With the development of business volume and the introduction of new products, the business process is becoming more and more complex, more and more network elements are involved in the process, the connection be...

AI Technical Summary

Problems solved by technology

The current maintenance mode of maintenance personnel is still based on "holding the chimney" maintenance. Each system and network platform is maintained separately. One person's maintenance experience has its own limitations. Under the current network situation, it is impossible to have all the maintenance experience and skills, have less experience with interconnected networks or platforms, and have difficulty dealing with convergence issues

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