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Fault grading and system maintaining method

A system maintenance and fault classification technology, applied in data processing applications, resources, computing, etc., can solve problems such as increasing labor costs, and achieve the effect of reducing labor costs, reducing maintenance risks, and reducing the risk of failures

Inactive Publication Date: 2013-12-04
SHANGHAI OCION INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to reduce the risk of server failure, maintenance personnel are required to monitor the problem of components or systems that may fail multiple times, thereby increasing labor costs

Method used

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  • Fault grading and system maintaining method

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Embodiment Construction

[0032] The specific implementation manners of the present invention will be further described below in conjunction with the drawings and examples. The following examples are only used to illustrate the technical solution of the present invention more clearly, but not to limit the protection scope of the present invention.

[0033] Such as figure 1 As shown, the present invention is a method for fault classification and system maintenance, which needs to go through the following steps:

[0034] S1: report for repair;

[0035] S2: Carry out simple judgment and preliminary analysis on the fault in the database;

[0036] S3: Judging the level of the fault; if it is judged as a fourth-level fault, go to S41; if it is judged as a third-level fault, go to S51; if it is judged as a second-level fault, go to S61; if it is judged as a first-level fault, go to S71;

[0037] S41: It is determined as a fourth-level failure, and the fourth-level failure is the product function, installat...

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Abstract

The invention discloses a fault grading and system maintaining method. The method includes the steps: requesting for repair; simply judging and preliminary analyzing a fault in a database; judging the grade of the fault; processing the fault by finding a corresponding method in the database according to the grade of the fault, upgrading the fault if the fault cannot be removed within set time, generating a fault processing report after the fault is removed, and performing detailed recording and registering. By the method, faults usually needing to be judged according to experience and intuition of maintainers are stored into the database in a classified manner, the corresponding processing method is found from the database when repair is requested, the fault can be automatically upgraded under the condition that a problem is not timely solved, the fault risk of a server is reduced, maintaining risks are reduced, the maintainers do not need to repeatedly monitor components or systems possibly generating faults, and manpower cost is reduced.

Description

technical field [0001] The invention relates to a fault processing method, in particular to a fault classification and system maintenance method. Background technique [0002] Traditional maintenance planning depends on the experience and intuition of various maintenance personnel, so the risk of harm to users caused by the unavailability of the server and the repair cost cannot be balanced with each other. [0003] In order to reduce the risk of server failure, there is a greater need for replacement operations to replace a component that is highly likely to fail or before the end of the system's useful life, increasing maintenance costs. [0004] In order to reduce the risk of server failure, maintenance personnel are required to monitor the problem of components or systems that may fail many times, thereby increasing labor costs. [0005] Therefore, there is an urgent need for a method that can intelligently classify faults and propose corresponding solutions. Contents...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
Inventor 王清华卢敏华罗时勇
Owner SHANGHAI OCION INFORMATION TECH CO LTD