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Customer relationship management system based on cloud call center

A customer relationship management, call center technology, applied in the system field, can solve the problems of customers and subordinate enterprise customers and operators without data and authority management methods, high degree of coupling, to achieve strong business customization and expansion capabilities, to solve authority control and fast. The effect of configuration

Inactive Publication Date: 2014-05-28
CHINA YOUKE COMM TECH
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AI Technical Summary

Problems solved by technology

[0010] Most of the current customer relationship management systems based on the call center system maintain a relatively close relationship with the voice platform, and the degree of coupling between them is relatively high, and there is no clear communication between the operator-level customers and lower-level enterprise customers and operators. Data and rights management method

Method used

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  • Customer relationship management system based on cloud call center

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Embodiment Construction

[0038] Such as figure 1 As shown, the present invention provides a customer relationship management system based on a cloud call center, using a cloud host cluster to deploy applications and databases, applied to the Internet (Internet) environment, based on an IP architecture, including a call center voice platform subsystem and customer relationship management Subsystem, the call center voice platform subsystem is deployed on the cloud computing application platform and deployed in a cluster mode, which can improve the service carrying capacity. The cloud host has the characteristics of flexible and rapid deployment, which is safe and efficient, and realizes the cloud The customer relationship management subsystem is based on the voice platform subsystem of the call center, and is used as an upper layer service application for end users, and users use the customer relationship management subsystem to manage their customers.

[0039] The voice platform subsystem of the call c...

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Abstract

The invention relates to a customer relationship management system based on a cloud call center. The system is characterized in that the system comprises a call center voice platform subsystem and a customer relationship management subsystem; the call center voice platform subsystem is deployed on a cloud computing application platform, so that a call center resource is clouded; the customer relationship management subsystem is based on the call center voice platform subsystem, and is used as an upper layer service application oriented a final user; and the user uses the customer relationship management subsystem to manage the customers. According to the invention, a unified page display and component adaptation technology is used; the system has strong business customization and extension abilities; and a good technical base is provided for the combination of the system and a cloud computing technology.

Description

technical field [0001] The invention relates to a customer relationship management system based on a cloud call center, which is applied to systems such as enterprise customer service outbound marketing. Background technique [0002] Cloud Computing is Grid Computing, Distributed Computing, Parallel Computing, Utility Computing, Network Storage Technologies, Virtualization , Load Balance (Load Balance) and other traditional computer technology and network technology development fusion product. It aims to integrate multiple relatively low-cost computing entities into a perfect system with powerful computing capabilities through the network, and distribute this powerful computing capabilities to Internet users with the help of advanced business models such as SaaS, PaaS, IaaS, and MSP hands. One of the core concepts of Cloud Computing is to reduce the processing burden on the user terminal by continuously improving the processing capacity of the "cloud", and finally simplify...

Claims

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Application Information

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IPC IPC(8): H04L29/08H04M3/51G06Q30/02
Inventor 江奕华唐建光李桥生
Owner CHINA YOUKE COMM TECH
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