Electronic water closet rapid after-sale service system based on WiFi

Abstract

The present invention relates to an electronic water closet rapid after-sale service system based on WiFi. A water closet is provided with a WiFi module and a parameter detection device. The WiFi module is connected to a router and uploads the parameter of the water closet detected by the parameter detection device to a remote cloud server. The cloud server is logged through client software, water closet use guidance information and troubleshooting guide information are obtained, and an after-sale service request is submitted. According to the electronic water closet rapid after-sale service system based on WiFi, the Internet technology is fully utilized, the Internet service technology is introduced in the bathroom industry, a traditional manual after-sale service mode is substituted, and an efficient and intelligent information remote processing mode of an electronic water closet is provided. A user can be remotely guided in use and operation, when a product is failed, the diagnostic information and the fault information of a product can be obtained, the after-sale staff is guided to receive related spare parts, the after-sale service quality of the electronic water closet is improved, and the cost of the after-sale service is reduced.

Description

technical field [0001] The present invention relates to an information management system based on the Internet, more specifically, relates to a fast after-sales service system for electronic toilets based on wifi. Background technique [0002] In the bathroom industry, the traditional after-sales service method is: when the user does not know how to use or finds that the electronic toilet is faulty, contact the after-sales service personnel by phone, the after-sales service personnel will guide and obtain some information by phone, and then come to the door for diagnosis repair. After-sales service personnel can only understand the fault phenomenon through telephone consultation in advance, and cannot know the specific fault information. When on-site maintenance requires after-sales service personnel to have high knowledge of electronic toilet maintenance, and may not be able to quickly judge the fault when encountering difficult faults , Sometimes need to visit 2-3 times, ...

AI Technical Summary

Problems solved by technology

The after-sales service personnel can only understand the fault phenomenon through telephone consultation in advance, but cannot know the specific fault information. The after-sales service personnel need to have a high level of electronic toilet maintenance knowledge for on-site repairs. When encountering difficult faults, they may not be able to quickly judge the fault , sometimes need to come to the door 2-3 times, need to invest more manpower and material costs, resulting in low efficiency of after-sales service, affecting user satisfaction with the product and the company's brand image

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