Efficient fault diagnosis engine

Abstract

The invention discloses an efficient fault diagnosis engine. The efficient fault diagnosis engine includes a comprehensive information inquiry unit, a fault diagnosis test unit, a fault preprocessing unit, a statistical analysis unit, a configuration management unit, a system management unit and a system interface unit; the comprehensive information query unit includes a user information query module, a user authentication information query module, a user association network equipment query module, a user terminal equipment query module, a speed measurement quality query module and a line quality inquiry module; and the fault diagnosis test unit comprises a broadband common fault diagnosis module, a broadband segmentation diagnostic test module, an end-to-end fault test module and a one-key repair module. The engine includes a plurality of functional units; the comprehensive query, management and diagnosis modules are provided, and a process design module is adopted, and therefore, network diagnosis process configuration can be carried out according to the needs of users, and diagnosis can be carried out in a targeted manner, and the users can be assisted to find the positions and causes of network faults more quickly.

Description

technical field [0001] The invention belongs to the field of network services and relates to an efficient fault diagnosis engine. Background technique [0002] With the promulgation of the "Broadband China" strategy and implementation plan, domestic operators are simultaneously making efforts to build broadband networks and vigorously promote services. The homogenization trend of broadband services is obvious, resulting in more intense and complex competition, and the competition in the entire market is gradually tending to service-oriented competition. [0003] At the same time, with the rapid development of triple play, urban optical network, Internet of Things, and cloud computing, the broadband network architecture continues to evolve. The original professional management model of operators is difficult to adapt to the needs of new network operation and maintenance, and the operation management system is facing great challenges. . [0004] After domestic operators imple...

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Problems solved by technology

[0003] At the same time, with the rapid development of triple play, urban optical network, Internet of Things, and cloud computing, the broadband network architecture continues to evolve. The original professional management model of operators is difficult to adapt to the needs of new network operation and maintenance, and the operation management system is facing great challenges.

[0004] After domestic operators implemented the "fiber-in copper-out" project, FTTX networks were deployed on a large scale, and the broadband network structure was complicated; however, the intensive maintenance level of the operator's network was not high, the front-end and back-end coordination and linkage capabilities were not strong, and the operation guarantee support system was not perfect. Difficulties in business opening, maintenance, and troubleshooting

[0005] On the other hand, customers have higher and higher service expectations for operators, requiring operators to respond quickly, provide high-quality services, and take a short time to deal with problems; while operators have slow handling of user faults during the service process, and faults cannot be eliminated and located and other problems, resulting in many user complaints, poor user experience and many other problems; customer service guarantee is facing great challenges

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