Integrated operation and maintenance management system

A technology for operation and maintenance management and management modules, applied in data processing applications, resources, computing, etc., can solve problems such as integrated operation and maintenance without application, achieve the effect of reducing network operation costs, ensuring network operation, and improving system performance

Inactive Publication Date: 2016-04-20
SHANGHAI MVS COMP TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Taking the financial field as an example, the information departments of the financial industry hope that their IT systems can run uninterrupted 5x8 or 7x24 hours,

Method used

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  • Integrated operation and maintenance management system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0035] like Figure 1 to Figure 3 Shown: The integrated operation and maintenance management system includes the following modules:

[0036] IT operation and maintenance management service module, which is used to carry out single point of contact (SPOC) with the client to answer related questions and needs of the client;

[0037] IT operation and maintenance management event processing module, which is used to respond to events that are affecting system operation and potential events that may affect system operation, and restore system operation, but does not go deep into the root cause of the event;

[0038] like figure 2As shown, the working process of the IT operation and maintenance management event processing module includes event receiving and recording, event analysis and preliminary support, service request, investigation and diagnosis, resolution and recovery, event closure module, upgrade / tracking / process monitoring; The reception and recording of the incident, t...

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PUM

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Abstract

The invention discloses an integrated operation and maintenance management system, which includes an IT operation and maintenance management service module, an IT operation and maintenance management event processing module, an IT operation and maintenance management problem processing module, an IT operation and maintenance management change and release processing module, an IT operation and maintenance management configuration management module, an IT infrastructure monitoring module, an IT application monitoring module, a service monitoring module, a data acquisition interface, a data processing module, a report engine module and a display module. The integrated operation and maintenance management system of the invention can reduce the network operating cost, improve the system performance, and ensure efficient, safe and stable operation of the network.

Description

technical field [0001] The invention belongs to IT data center operation and maintenance management technology, in particular to an integrated operation and maintenance management system. Background technique [0002] In recent years, with the promotion of enterprise information construction and the development and innovation of IT technology, people's dependence on IT systems has become higher and higher. The IT systems of large customers represented by the financial industry, especially their online key business IT application systems, have continued to grow rapidly in rigid demand for operation and maintenance management, so as to ensure that their key business systems can continue to operate stably 7*24 hours a day . At present, many data centers in the financial industry adopt cloud computing design, and the current IT system operation and maintenance platform of the financial industry generally has a series of problems that affect the efficiency and quality of enterpr...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
Inventor 金嘉琪
Owner SHANGHAI MVS COMP TECH CO LTD
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