Integrated operation and maintenance management system
A technology for operation and maintenance management and management modules, applied in data processing applications, resources, computing, etc., can solve problems such as integrated operation and maintenance without application, achieve the effect of reducing network operation costs, ensuring network operation, and improving system performance
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[0035] like Figure 1 to Figure 3 Shown: The integrated operation and maintenance management system includes the following modules:
[0036] IT operation and maintenance management service module, which is used to carry out single point of contact (SPOC) with the client to answer related questions and needs of the client;
[0037] IT operation and maintenance management event processing module, which is used to respond to events that are affecting system operation and potential events that may affect system operation, and restore system operation, but does not go deep into the root cause of the event;
[0038] like figure 2As shown, the working process of the IT operation and maintenance management event processing module includes event receiving and recording, event analysis and preliminary support, service request, investigation and diagnosis, resolution and recovery, event closure module, upgrade / tracking / process monitoring; The reception and recording of the incident, t...
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