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A method of docking an ivr telephone access system to a voice mail system

A voice mailbox and telephone access technology, applied in telephone communication, electrical components, subscriber special services, etc., can solve problems such as technical difficulty, trouble, and low efficiency of business upgrade and update, and achieve the effect of satisfying large capacity and stable service

Active Publication Date: 2019-01-01
广州市讯飞樽鸿信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

If it is necessary to integrate the IVR telephone access system into the application system, it will be troublesome, and usually requires the cooperation of the hardware developer to customize the software system of the underlying device
Moreover, the customized interface can only realize specific functional requirements. If the requirements on the business side of the platform change, the hardware side of the front-end switch needs to develop and modify new requirements simultaneously, which is relatively difficult technically. There is a deep coupling relationship between devices, which leads to very low efficiency of service upgrade and update for a large-scale online production system such as voice mail, and cannot achieve rapid response to business needs.

Method used

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  • A method of docking an ivr telephone access system to a voice mail system

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Embodiment 1

[0022] Such as figure 1 As shown, a method for docking an IVR telephone access system to a voice mail system may include the following steps:

[0023] S1: The user's call is dialed in or forwarded, and the dialed in or forwarded call is connected to the IVR switch hardware of the voice mail platform through the PLMN (Public Land Mobile Network, public land mobile network, generally referring to the mobile communication network) communication network on the relay circuit;

[0024] S2: The user's phone access triggers the process script corresponding to the switch to execute the script process logic corresponding to the business;

[0025] S3: In the process script of the switching machine, call the IVR access system of the voice mail platform to connect to the client, and construct the parameters of the user call request into a specific communication message structure;

[0026] S4: The IVR access system is connected to the client through zookeeper (abbreviation of Visual Voice...

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Abstract

The invention provides a method for docking an IVR (Interactive Voice Response) telephone access system to a voice mail system. According to the method, IVR systems of different manufacturers are taken as IVR telephone access modules of a voice mail platform, and a coupling relationship between a back-end service system and a front-end access hardware system is disassembled, so that quick response of voice mailbox system service development can be realized; a front-end switch hardware part does not need to be modified in a service modification process; and the requirements on large capacity, high efficiency and stable service of the voice mail system can be met.

Description

technical field [0001] The invention relates to the field of mobile communication, and more specifically, relates to a method for connecting an IVR telephone access system to a voice mail system. Background technique [0002] The traditional IVR (Interactive Voice Response, that is, interactive voice response, users can perform follow-up operations according to the IVR phone prompt tone of the background system) telephone access systems are independently developed by major domestic mainstream manufacturers, and the operating environment is relatively closed , The manufacturer's equipment is also different. If it is necessary to integrate the IVR telephone access system into the application system, it will be troublesome, and usually requires the cooperation of hardware developers to customize the software system of the underlying equipment. Moreover, the customized interface can only realize specific functional requirements. If the requirements on the business side of the p...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/533H04M3/51
CPCH04M3/5166H04M3/533
Inventor 吴建宏黄继国蒲明彬
Owner 广州市讯飞樽鸿信息技术有限公司