Automatic response system (ARS) data control system and control method thereof

Abstract

The present invention relates to a virtual ARS data control system using a mobile terminal and a method therefor. The purpose of the present invention is to provide the virtual ARS data control system using the mobile terminal and the method therefor, wherein next-ranked screen data and voice data are individually matched to each other to be automatically output in response to a client's key selection, and are downloaded to the client terminal to enable an ARS service in a state where communication connection has been interrupted, and, when an ARS service having progressed in a mobile terminal of a concerned client is completed, an application enables ARS service information of the concerned client to be automatically transmitted to an appointed server or an appointed terminal of a concerned company, thereby effectively reducing communication traffic without an ARS building cost or an ARS consulting agent.

Description

Technical field [0001] The present invention relates to a virtual automatic response system (ARS, automatic response system) data control system using a mobile terminal and a control method thereof. More specifically, it relates to the following virtual automatic response system data control system and a control method thereof using a mobile terminal, namely, If you use a mobile application to connect to the virtual automatic response system service of a specific company, you can download the virtual automatic response system data packet data including voice and screen data, so that the automatic response system service can be used in the state of disconnecting the communication. When the service is terminated At the time, the automatic response system input information of the corresponding customer is automatically transmitted to the corresponding company side. Background technique [0002] Recently, with the development of information and communication technology, information p...

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Problems solved by technology

[0013] In this case, since all auto-response system supply companies should have a system that can provide auto-response system services in the form of a screen via the wireless Internet, the cost required is very high

[0014] That is, it is necessary to construct a plurality of servers in such a way that the user terminal can be connected to the automatic response system server through the voice communication network, and at the same time, it is necessary to connect to the network server that can be linked with the above-mentioned automatic response system server in time. , so there is a problem of having to bear a large cost in the economy

[0015] And, the user terminal not only needs to be connected to the automatic response system server, but also needs to be connected to the network server at the same time, so there is a problem that the traffic has to increase, that is, because the user's phone There is a problem of increased traffic due to the need to maintain a connection to the server that provides automatic response system screens

[0016] In particular, in the case of a sudden increase in users, since the circuit traffic used to maintain the connection state with multiple phones at the same time is very large, the possibility of causing the server to crash is very high. If the capacity is increased in order to keep the server stable, there will be A very heavy economic burden

[0017] On the other hand, recently, there are many cases of searching the Internet through mobile terminals, so the company needs to create additional mobile homepages or mobile pages, and also needs to perform operational operations such as updating the corresponding mobile pages, which has also become an economic burden.

[0018] In addition, even in the case where the voice automatic response system has been established, the employment of the automatic response system consultant is limited due to labor costs, etc., so when the user tries to consult the automatic response system consultant, there is a need to wait for a long time The problem

As we all know, the process of waiting for consultants leads to quite a few cases where users are very dissatisfied with the corresponding automatic response system services

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